Knowledge Base

Where can I find frequently asked questions in Knowledge Base?
Resource column and search bar
Quick links and search bar
The Client List can be found in the Quick Links section of Knowledge Base?
True
False
A learning opportunity is when a CSR has an opportunity __________
To grow from past mistakes
To not grow from past mistakes
What kind of links are found in the Quick Links section of Knowledge Base?
Tools and learning oportunitie
Tools only
What does SOP stand for?
Standard Operating Procedure
Standard Operating Process
What does the highlightedsection of an SOP mean?
Recently updated
Recently used
We should never save SOPs to our Remote Desktop.
False
True
Which department currently houses the most Clients?
Next Gen
Legacy
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