Coaches Maintenance Skill Quiz 3
How do you hide a message that's been sent?
Double click the message and press hide
Right click the message and press hide
If a user enters their email before closing the payment wizard, what should you do?
Use the hesitation script - "I'm sensing a bit of hesitation.. may I ask why?"
Write: "Let me know if you have any questions about our service"
Doing '/toss Jack' in a room does what?
It makes the room knock on jack so that he can either host/toss
It makes Jack the host of the room
It makes Jack the host of the room and starts the timer automatically
If a user/client wants to call you and has never called in before and/or have never entered their phone number, what command(s) should you use before they call in?
/getphone
/getcall
/callexpect
/expectcall
When you start your shift, what channel(s) should you make sure to read all the @channel tags from? Click the one(s) that applies
#general
#helpingclients
#announcements
#techsupport
Which of the following is right?
"We can talk more about this in a coaching session"
"We can talk more about this in an advice session"
If you see this happen in a room, what should you do next? (Look carefully)
Write: "Let me know if you have any questions about our service."
Use the hesitation script - "I'm sensing a bit of hesitation.. may I ask why?"
Where can you give a consultation? Please select all that apply.
On the phone
On Discord
On the site
Through email
It's okay to disable autobid and pause ads without talking to an admin if the ads are going crazy (ie: rooms are coming in when everyone is busy)
False - You should reach out in #techsupport and tag Liron
True - Once disabled and paused, reach out in #techsupport and tag Liron
What (2) scripts should you initially use when starting a consultation? Check all that apply
"Just a bit of background first..."
"Can you tell me what happened that led to the break up?"
The script corresponding to the breakup reason
"Have you been in contact since the break up?
If you missed a call from a first time user, what commands and/or scripts should you use? Select all that apply
//missed
/getphone
/expectcall
No command/script is needed. Can say "Sorry we missed your call. How can I help you?"
It's okay to multi-task both a coaching session and a company meeting (or coaches meeting)
True
False
Where can a client request a certain coach or a new coach? Please Select all that apply
My Settings
Session History
My Account
How can you find the session history of a client? Please Select all that Apply
0%
0
0%
0
0%
0
0%
0
You should review all @channel tags in #announcement at some point by the end of your shift
True
False
The red number symbolizes what?
How many credits the client has but in dollar amounts
How much the client has paid us
How much the client owes us
It's okay to mention how much a client owes us (balance) in a checkin to have them prepared for next time
True
False
How can a coach clear a clients balance? Select all that apply
By looking at their "Session History"
By doing /balance
They can't. Only Admins and Clients can clear balances
If a user asks about your qualification its okay to tell them about your education background
True
False
How can you make it look as if you're Monica or Amber?
By putting the commands /Amber or /Monica
By asking admin to implement a special code for it
By clicking on your icon picture until you see their faces
What is the goal of a consultation?
By showing you understand their concerns
By getting as much info as you can about their break up
By coaching them
What should the consultation questions you ask do?
Help you understand what kind of help the user wants/needs
Get a better understanding of their relationship
Build a good rapport
How long should messages be?
About 1-3 sentences
A few words
How ever long it needs to be to get your point across
What should your "Manage Expectation Message" include? Select all that apply
Use the same language/keywords they used to describe the problem
Should mention how you can help them achieve, overcome, etc. Their goals/concerns
Say you will help them get their ex back
How many personalized questions can/should you ask?
2
3
5
As many as it takes to get a good understanding of their situation
If a user keeps talking after the pitch what should you do?
Not respond
Stay positive and orient the conversation back to the coaching session
Continue talking about their concerns
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