Building rapport – Body language – SE 20

The controlled and disciplined management of emotions leads to the creation of a restrained type of body language that is so subtle that it goes unnoticed by the foreign eye. The statement above is true for:

____________ avoid eye contact 90 percent of the time, looking at the speaker’s neck while listening and at their own feet or knees when they speak themselves.

When a ________________ positions himself 0,5 meters away from an Englishman, he is ready to talk business. For them, talking business over a yawning chasm of 1.2 meters would be like shouting confidential figures to someone at the other end of the room.