Incident Management
Master Incident Management
Test your knowledge on Incident Management with this comprehensive quiz designed for IT professionals and enthusiasts. Dive into crucial aspects of incident handling, resolution strategies, and best practices that are essential in today's fast-paced tech landscape.
- 7 engaging questions
- Multiple choice and checkbox format
- Ideal for refreshing your incident management skills
What is the first step when starting to work on the incident:
Create an IM ticket
Create a Slack channel
Work out the severity
Mention on #critical-situations
What is Resolution Driver (RD) responsible for (select two):
Identifying the technical impact of the issue
Adjusting the post-mortem (PM) for public consumption, and then publishing it
Updating the status of the Incident Ticket
Resolving the issue as quickly as possible
What is the SLA for resolving each Severity Level incident:
Sev 1 - 1h, Sev 2 - 2h, Sev 3 - 24h
Sev 1 - 24h, Sev 2 - 2h, Sev 3 - 1h
Sev 1 - 1h, Sev 2 - 5h, Sev 3 - 10h
Sev 1 - 30min, Sev 2 - 1h, Sev 3 - 12h
After resolving incident, when post mortem meeting should take place:
Preferably within 2 working days, max 5 working days
Preferably within 5 working days, max 14 working days
Preferably within 3 working days, max 7 working days
Preferably within 7 working days, max 21 working days
Which of those has to be completed when resolving the incident (select all correct answers):
Communications written by CM need to be validated by Resolution Driver
Stop the customer impact as quickly as possible
Update JIRA fields that you can
State the status on the incident channel for the CM
Monitor for up to 4 hrs before requesting the incident is moved to Resolved
Raise tickets in Jira to clean-up data/config after the incident
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