Q3 Audit Quiz
When balancing your cash at the end of the day, is it okay to restore your previous days total?
Yes, as long as your total didn't change from last night
No, all cash and coin must be counted each day
Yes, only with sup approval
No need to count all cash at the end of day
When is it okay to lend someone your badge or keys?
When you are being audited
Only when asked by a supervisor
Never
Whenever you want, your keys, your choice
When do you need to lock your computer screen?
Any time you leave your station – even if you are stepping away for just a moment
Only if you go to break or lunch
Never, let it lock itself
Only when you step away more than 5 ft
What is your CURRENT branch’s “all clear signal”?
Bowling Pin in teller break room
Picture of a Sunflower in the window behind Chris’s desk
Closed blinds behind Anna's desk
Vase with flowers
What is our branch’s “all clear signal” in Q4 coming up in October?
Picture of a corn maze in Chris's window
Bowling pin
Two bowling pins
Picture of a Pumpkin in the corner window behind Colton’s desk
What do you do if the All Clear signal isn’t up when you arrive? (If it’s before 8:55 am)
Go ahead and enter and then call TFC security to ask if it is okay to start working
Call the department, 425-609-5405 and ask if your loan docs are ready. If the person answers with a business type response, call 911 and do not enter the building. If they say so sorry I missed that, once they put it up you can enter the building.
If a vendor requests access to a secure part of the branch, what is the process? Select all that apply.
Check Vendor Calendar to make sure they’ve been authorized to visit
Verify their badge and government issued ID
Have Vendor sign the Vendor Log
Escort them at all times
BECU never has vendors during business hours
None of the above
What is the process for a BECU Employee that does not work in the branch? Select all that apply.
Verify their BECU badge and government ID – make sure names match
Log into Workday, search for their name to make sure they are employed with BECU
Have BECU Employee sign the Vendor Log
Escort them at all times
None of the Above
Can we accept a BECU Employee Badge or Boeing Badge as ID for a transaction?
Yes as long as it's current year
No
Where is the branch designated gathering point?
Underneath the billboard
By the bus stop
Arco gas station
Drive-up
Where is the alternate branch designated gathering point?
Tyler's Donuts
Drive-up entry way
Underneath the billboard
ATM in the parking lot
What is your cash limit?
$10,000.01
$4,999.00
$5000.00
25,000.01
What is your withdrawal limit before you need to get a Supervisor?
$10,000.00
$10,001.00
$25,000.00
$9,999.00
What are the signs to look for that might tell you if an email is a phishing attempt or suspicious?
Sender you don’t recognize
Asking for personal information
Inconsistencies in links
Unrealistic threats
You’re asked to send money
Poor spelling & grammar
From a Government Agency
When the email comes directly from our CEO
All of the above
If a member makes a threatening remark, what do you do? Select all that apply.
Stop drop & roll
Attempt to de-escalate the situation
Use double squeeze buttons if applicable
Notify a Supervisor
Notify security
How do you trigger your desk alarm? Where is it located? Select all that apply.
Lobby tellers – Double squeeze buttons under the counter and bait trap bills
Drive up tellers – Double squeeze buttons
Leadership – alarm pendants
Cashiers – Double squeeze buttons in the vault
Where is the Business Continuity Binder located?
On the rover buses outside the vault
In the vault
At every supervisor desk
In the drive-up
What is in the Business Continuity Binder? Select all that apply.
Navigation to Avocado's
BECU’s plan in the event of an emergency/disaster (fire, earthquake, pandemic, etc.)
Critical processes
Call Tree’s
Life Safety Plan
Where is the Robbery Packet kept?
On top of the rover bus, by the vault
Every teller station, Supervisor desk and in the vault
In the vault only
None of the above
What is in the Robbery Packet? Select all that apply.
Witness Record
Robbery Assignment Cards (multiple) with steps to follow after a robbery
Ident-A-Card – to document description of robber
Witness statement for Everett PD
What do you do if there is a robbery? Select all that apply.
Stay calm, comply
Observe the robber’s characteristics
Preserve any evidence
Activate alarm (double squeeze and/or bait bills) when safe to do so
Notify leadership
Complete the Robbery packet
What do you do if there is a bomb threat? Select all that apply.
Hold up the E card
Complete E card (questions to ask the caller)
Notify leadership
Contact police
Complete rest of the E card
What is on the E card? Select all that apply.
Questions to ask the caller
Identity of caller
Description of voice, speech, language, accent, manner and background noise
What the caller said
What do you do if there is an earthquake?
Notify members and drop & cover
Run outside
Proceed to work
Turn off the lights
What do you do if there is a fire? Select all that apply.
Secure cash/coin & teller work
Notify leadership if not already aware
Notify the members and let them know we are evacuating
Close drive up & main safe
Evacuate to the designated gathering point (or the alternate if that one is unsafe)
Be a firefighter
When must the Key Box Entry Log be completed?
Only if you are issuing keys
Any time you are accessing the Key Box
Never
Only when returning keys
When do you place a check hold? Select all that apply.
New Member
When the member is subject to check holds
Large deposit (Consumer - Over $5,525, Business – Over $25,000)
Canadian check
Redeposited checks
Apparent alterations on the check
Check post dated/stale dated
Any cashier's checks
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