Q3 Audit Quiz

When balancing your cash at the end of the day, is it okay to restore your previous days total?

Yes, as long as your total didn't change from last night

No, all cash and coin must be counted each day

Yes, only with sup approval

No need to count all cash at the end of day

When is it okay to lend someone your badge or keys?

When you are being audited

Only when asked by a supervisor

Never

Whenever you want, your keys, your choice

When do you need to lock your computer screen?

Any time you leave your station – even if you are stepping away for just a moment

Only if you go to break or lunch

Never, let it lock itself

Only when you step away more than 5 ft

What is your CURRENT branch’s “all clear signal”?

Bowling Pin in teller break room

Picture of a Sunflower in the window behind Chris’s desk

Closed blinds behind Anna's desk

Vase with flowers

What is our branch’s “all clear signal” in Q4 coming up in October?

Picture of a corn maze in Chris's window

Bowling pin

Two bowling pins

Picture of a Pumpkin in the corner window behind Colton’s desk

What do you do if the All Clear signal isn’t up when you arrive? (If it’s before 8:55 am)

Go ahead and enter and then call TFC security to ask if it is okay to start working

Call the department, 425-609-5405 and ask if your loan docs are ready. If the person answers with a business type response, call 911 and do not enter the building. If they say so sorry I missed that, once they put it up you can enter the building.

If a vendor requests access to a secure part of the branch, what is the process? Select all that apply.

Check Vendor Calendar to make sure they’ve been authorized to visit

Verify their badge and government issued ID

Have Vendor sign the Vendor Log

Escort them at all times

BECU never has vendors during business hours

None of the above

What is the process for a BECU Employee that does not work in the branch? Select all that apply.

Verify their BECU badge and government ID – make sure names match

Log into Workday, search for their name to make sure they are employed with BECU

Have BECU Employee sign the Vendor Log

Escort them at all times

None of the Above

Can we accept a BECU Employee Badge or Boeing Badge as ID for a transaction?

Yes as long as it's current year

Where is the branch designated gathering point?

Underneath the billboard

By the bus stop

Arco gas station

Drive-up

Where is the alternate branch designated gathering point?

Tyler's Donuts

Drive-up entry way

Underneath the billboard

ATM in the parking lot

What is your withdrawal limit before you need to get a Supervisor?

$10,000.00

$10,001.00

$25,000.00

$9,999.00

What are the signs to look for that might tell you if an email is a phishing attempt or suspicious?

If a member makes a threatening remark, what do you do? Select all that apply.

How do you trigger your desk alarm? Where is it located? Select all that apply.

Lobby tellers – Double squeeze buttons under the counter and bait trap bills

Drive up tellers – Double squeeze buttons

Leadership – alarm pendants

Cashiers – Double squeeze buttons in the vault

Where is the Business Continuity Binder located?

On the rover buses outside the vault

In the vault

At every supervisor desk

In the drive-up

What is in the Business Continuity Binder? Select all that apply.

Navigation to Avocado's

BECU’s plan in the event of an emergency/disaster (fire, earthquake, pandemic, etc.)

Critical processes

Call Tree’s

Life Safety Plan

Where is the Robbery Packet kept?

On top of the rover bus, by the vault

Every teller station, Supervisor desk and in the vault

In the vault only

None of the above

What is in the Robbery Packet? Select all that apply.

Witness Record

Robbery Assignment Cards (multiple) with steps to follow after a robbery

Ident-A-Card – to document description of robber

Witness statement for Everett PD

What do you do if there is a robbery? Select all that apply.

Stay calm, comply

Observe the robber’s characteristics

Preserve any evidence

Activate alarm (double squeeze and/or bait bills) when safe to do so

Notify leadership

Complete the Robbery packet

What do you do if there is a bomb threat? Select all that apply.

What is on the E card? Select all that apply.

Questions to ask the caller

Identity of caller

Description of voice, speech, language, accent, manner and background noise

What the caller said

What do you do if there is an earthquake?

Notify members and drop & cover

Run outside

Proceed to work

Turn off the lights

What do you do if there is a fire? Select all that apply.

Secure cash/coin & teller work

Notify leadership if not already aware

Notify the members and let them know we are evacuating

Close drive up & main safe

Evacuate to the designated gathering point (or the alternate if that one is unsafe)

Be a firefighter

When must the Key Box Entry Log be completed?

Only if you are issuing keys

Any time you are accessing the Key Box

Never

Only when returning keys

When do you place a check hold? Select all that apply.

What checks do you not place a hold on? Select all that apply.

US Treasury checks

Cashiers, Certified and Teller checks that have been verified

USPS money orders

State or local government checks

Checks drawn on a Federal Reserve or Federal Home Loan Bank

None of the above, all checks go on hold

What do you do if there is an active shooter? Select all that apply.

Escape - If it is safe to do so

Hide – when safe to do so

Confront - if necessary

Unlock and Upgrade

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