Refunds
Refund Process Mastery Quiz
Test your knowledge on the refund processes for various payment methods with our engaging quiz. Understand the key time frames and tools required for handling COD and non-COD refunds.
- 6 Multiple Choice Questions
- Check your understanding of refund protocols
- Sharpen your customer service skills
What is the time frame for COD refund?
5-8
11-14
What is the refund time frame for PayPal order?
5-10
4-9
Where do you check for a COD refund?
Comment tab CSP
CYBS
Which tools do you need to check for a non-COD order?
CSP
Cycleon
CYBS
Adyen
What if no refund has been processed after the time frames? COD
Escalate right away
Ask for a Bank Statement first and then escalate
What if no refund has been processed after time frames and you checked the tools?
Tell them to wait
Escalate to AC
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