Certified Medical Administrative Assistant
Discontinuing medical care without giving the proper notice or providing a competent replacement is termed as:
Accounts receivable
Abandonment
Active files
ASO(Adminisrative services only contract)
Which can define document that provides detailed information about charges, payments, and remaining amounts owed to a provider
Accounts receivable ledger
Accounts payable charge
Assets
Equity
Section of medical charts for patients currently receiving treatment
Active files
Dead files
Temporary files
Permanent files
Patients are scheduled at the same time each hour to create short-term flexibility each hour. This kind of scheduling is termed as:
Verbal consent
Wave scheduling
Categorization
Double booking
Verbal consent:
Consent for treatment given out loud in response to a pointed questions
Using multiple codes that describe different components of a treatment instead using a single code that describes all steps of the procedure
Consent for minors
Informed consent
When not life threatening situation occurs requiring that the referral be taken care quickly:
Stat Referal
Urgent Referal
Regular Referal
All
Time during which benefits are payable under a given insurance plan:
Allowable
Birthday rule
Benefit period
BCBS Plan
Part of the offices accounting funcitons, to include recording, classifying, and summarizing financial transactions:
Buisness associates
Accounting
Bookkeeping
Covered entities
The fixed amount a provider receives is called:
Managed Care
Service for fee
Capitation
Coinsurance
An organizational approach to keeping medical records: chief complaint, history, examination, details, drugs and dosages, assessment, return visit information:
SOAP
SOMR
CHEDDAR
Closed files
Words derived from ____________are most commonly used to describe or refer to a diagnosis and/or surgery.
Latin
English
Greek
Italian
If the medical administrative assistant cannot understand a part of a physician's dictate when transcribing, ____________
The medical administrative assistant may transcribe their best guess
The medical administrative assistant should call the patient to fill in the blanks
The report should be destroyed
The report should be flagged, requiring the physician to fill in the blanks
When accepting a check, the medical administrative assistant should check for______________
Correct date
Correct phone number
Correct memo line entry
Correct spouse name
A practices financial policy should be _____________________
Verbally told to all patients
Posted at the check-out counter
Verbally told to patients if they ask
Posted on the practice's website
Only the patient and the ________have the right to view a patient's medical record.
Previous healthcare provider
Healthcare provider directly involved in delivering care
Insurance provider
Patient's next of kin
Which of the following is an example of public healthcare coverage?
Medicare Advantage
Blue Cross Blue shield
Limited Benefit Plan
Managed care
The medical administrative assistant should possess which of the following traits?
Empathy
Apathy
Anxious
Aggression
Because first impression are important so important, the medical administrative assistant should ______________
Always be well-groomed
Keep a lot of cute toys on teh deck
Maintain a professional attitude
Both A and C
A SIG code of QHS indicates that a medication should be taken when?
Once a day
Every morning
Every other day
Every night at bed time
Scheduling surgeries is a routine duty of the medical adminsitrative assitant
True
False
When dealing with distressed patients, ____________.
Make any contact as brief as possible
Mind your own business and let the family claim the patient
Offer support through words and actions
Tell the patient that everything will be all right, regardless of the situation
Gross earnings refer to ______________.
Total income after deduction
Total income before deductions
Total income for the hourly employees
Total income for the salaried employees
Assertive behaviour _____________
Reflects personal confidence
Reflects superiority
Is a result of underlying resentment
Involves manipulation of others
Which of the following is a negotiable paper?
Money order
Certified check
Cashier's check
All
The _________is a fixed payable amount for each of the different services performed by physicians, set forth by insurance companies.
Billed amount
Allowed amount
Write-off
Contract maximum
A ______________health plan mainly provides coverage for catastrophic illness.
Low deductible
Hight deductible
Limited benefit
Discount medical card
The ________________documents the expected course of action necessary to adress a patient's symptoms.
Assessment and plan
Chief complaint
Physical examination
HPI
What is the most effective way of preventing the spread of infection?
Wearing a face mask
Leaving the room when a visibly sick person enters
Taking antibiotics
Hand washing
Which of the following is NOT included in the Daily Log?
Journalizing record
Chronological list of charges and payments received
What time the medical administrative assistant takes their lunch break
Information from charge slip
Which of the following is an example of a patient's demographic information?
The patient's insurance information
The patient's most recent diagnosis
The patient's most recent prescription
The patient's race
If a patient needs to see a specialist, he or she must receive a(n) _____________from the primary care physician.
Formulary
Referral
Appeal
Follow-up
The _____________is the person other than a patient who is financially responsible for a patient's account.
Primary insurance
Self-pay
Next of kin
Guarantor
Personal health records allow patients to:
Argue deductibles with their insurance company
Share medical records with their families
Keep their medical records on their smartphone
Share medical records across providers and healthcare systems
Which of the following is NOT a type of information that needs to be recorded while tracing a patient's health?
Urine output
Observation of pupil size
Childhood illnesses
Fluid intake
The deductible amount is ___________
A flat fee that a patient pays each time for medical services
The dollar amount that a patient must pay before reimbursement is made
A percentage amount that a patient is responsible to pay
The difference between the amount the visit would have cost without insurance and the amount the patient actually pays
Workers compensation refers to ______________
Weekly income
Insurance against loss of income due to work-related injury or diablity
Insurance against loss of income due to non-work-related injury or diablity
Insurance against loss of income due to loss of employment
Accounts receivable____________
Shows the amount the practice owes vendors
Contains information from patients' ledger cards
Is not the medical administrative assistant's responsibility
Shows the amount owed to the practice
A(n) _____________is a set of instruction given by a patient specifying what actions should be taken with regards to their healthcare in the event that they cannot make the decision themselves.
Advance Directive
Assessment and pain
Patient registration
Medical transcription
The information contained in medical records belongs to ________________
The patient
HIPAA
The physician
The insurance company
Bearing in mind that some patients may have allergies ______________
Consider decorating with plastic plants
Consider decorating with flowering plants
Consider decorating with small plants
Consider decorating with large plants
In the medical office, the reading material available to patients should ________________
Appeal mainly to women
Appeal to a wide audience without being controversial
Appeal mainly to children
Patients are responsible for bringing their own reading materials
A child's ______________compares the child's development to other children of the same age.
Habits
Growth chart
Social History
Immuization History
The problem that brings a patient in to see a physician is known as the____________
History of present illness
Formulary
Chief complaint
Social history
A list of all medical procedures and their respective allowed amounts for an insurance company is known as a____________
Pre-authorization
Coordination of benefits
Retention
Fee schedule
"Pulmon" is the root word referring to the ___________
Brain
Heart
Lungs
Liver
Whatsoever I shall see or hear in the course of my intercourse with men, if it be what should not be published abroad, I will never divulge, holding such things to be holy secrets." This is a quote regarding privacy from_________________.
The Bible
Hummarable's code
The Hipporatic oath
The Rosetta Stone
If a patient's prescription is to be taken BID, how many times a day should the medication be taken?
Once
Twice
Three times
Four times
Once an initially-denied claim has been accepted and gets paid, the solution that aided in the payment of that claim should be _____________________
Documented for future reference
Destroyed
Shared with the patient
Placed in the patient's medical record
_____________is the part of collection in which any information received in the medical office is entered into medical billing software.
Claim submission
Process collection
Payment entry
Chanrge entry
The decor in the reception area should be __________________
Whimsical
Professional
Boring
Colorful
_____________is the primary source of health coverage for most people.
Medicaid
Private health insurance
Medicare
Medicare Part D
Which type of Insurance reimburse a patient after the patient pays the provider themselves?
Traditional indemnity
HMO
Managed Care
BCBS
Healthcare providers encompass_______________
Heaqlthcare personnel
Healthcare facilities
Providers of medical products
All
___________was established in 1965 for individuals with incomes below the poverty line.
Medicaid
Medicare Part D
SCHIP
Medicare Advantage
A patient instruction form helps to _______________
Reduce the number of no-show appointments
Legally protect the physician by documenting items
Create a bond between patient and physician
B and C
According to the US Census Bureau, about ______________% of Americans receive private health coverage through an empoyer sponsored program.
20
45
60
75
The medical administrative assistant should be fluent in __________________________
Spanish
English
Medical terminology
Medical transcription
Which of the following is NOT a recommended way to reduce no-show appointments?
Setting a fee for missed appointments
Leaving curt messages for the aptients about the rudness of wasting the office's time
Sending reminder cards to patients
Creating a c all list of patients whio are able to come in on short notice
During patient registration, photocopies of _____________should be made and placed into the patient's medical chart.
Driver's licences
Birth certificats
Precriptions
Insurance identification cards
What is a way that computerized medical records may decrease privacy protection?
Large data collections may be accessed if a system is hacked
Networked infroamtion allows access to more people, increasing the possibility for mistakes
Computerization allows for password protection
A and B
Words derived from ____________are most commonly used to refer to human anatomy.
Latin
English
Greek
Italian
___________coding may result in denial of payment or loss of health coverage.
Correct
Inaccurate
Late
Unprofessional
When filing by date, the most recent records are filed _____________.
On top
On bottom
By name
Anywhere, as long as you know where
A medical record documents ____________________
How a patient pays for treatments
A patient's medical history and care over time
A patient's empolyment history
A patiets's insurance coverage history
Which of the following is a way to follow up on aging claims and payments?
Telephone calls
Internet
Rebilling the insurance company or the patient
All
Medical billing includes all of the following EXCEPT?
Preparing insurance forms
Verifying insurance information
Assigning numeric and alphanumeric values to medical procedures, diagnosis, etc.
Collecting patient information
Using the pegboard method of medical office accounting, each transaction is entered on ___________different forms at the same time.
2
3
4
5
The illegal practice of assigning an ICD-10 diagnosis code that does agree with the patient records for the purpose of increasing the reimbursement amount is known as ________________
Downcoding
Upcoding
Unbundling
Scrubbing
A(n) _______________is an ending and routing intermediary betweeen billing offices and insurance companies.
Clearinghouse
Electronic claim
Paper claim
EOB
In the case of an emergency in which a patient arrives seriously ill without an appointment, _______________
The patient should be immediately escorted into an emergency examination room
The patient should be told when the next available appointment is
The patient should be be asked to fill out a registration form
The patient should be asked for their insurance card
The medical administrative assisting may specialize in _______________
Bookkeeping
Insurace billing and coding
Medical transcribing
All
A routine appointment for a patient at various intervals after medical treatment is known as a(n)________________appointment.
Follow-up
Short-notice
Unscheduled
Referral
If a medication should be taken after meals, which SIG code would indicate this?
PC
AC
QOD
MIN
If an error is made while writing a medical record with permanent pen, how should it be corrected?
It should be covered with Wite-out
It should be scribbled out with pen until it cannot be read
It should be struck out with a single line and initialed by the author
The whole record should be discarded and begun again
______________insurance only covers care rendered by physicians and other healthcare professional who agree to treat patients in accordance with guidelines and restrictions.
BCBS
Managed care
HMO
Medicare
After becoming unempolyed, an individual may enroll in __________________to cover themselves and their dependents.
COBRA
Disability
Workers compensatin
TRICARE
Gloves may be worn multiple times
True
False
Which of the following may be found in a patient's medical record?
Test results
Sexual behaviour
Thoughts associated with psychotherapy
All
Information contained in medical records may be shared with authorities without a patient's permission if failure to do so would result in _______________.
A no-show appointment
Lost medical records
A loss of profits for the practice
Harm or death to the patient or others
Which part of the body is being referred to using the root word "gloss"?
Hair
Skin
Eyes
Tongue
Which part of the body is being referred to using the root word "gloss"?
Hair
Skin
Eyes
Tongue
Time during which benefits are payabale under a given insurance plan is termed as _______________
Benefit period
Benefit plan
Birthday rule
BCBS
A form that aurthorizes health insurance benefits to be snt directly to providers is called____________
AOB
COB
RA
All
Capitation:
A fixed ammount a provider receives
First class mail
An organizational approach to keeping medical records
Section of medical charts for patients who have died, moved away, or terminated their relationship with the physician
Daily journal differs from day sheet in that it is:
A chronological record of bills recieved, bills paid and payments and reimburesment received
A daily record of financial transactions and services rendered
It is the amount a patient must pay before insurance pays
It is the process of weighing the probability that other disease are the cause of problem
EDI stands for:
Exchange Development Interchange
Electronic data interchange
Electronic date interchange
Electronic data exchange
Model in which providers set the fees for procedures and services
Fraud
First-class mail
Firewall
Fee-for-service
Document where transactions are entered is called:
Guarantor
HCPCS
General journal
HCFAP
Form that asks patients to list any illnesses or surgeries they have had, family history, medications taken, chronic health issues, allergies, and other physicians they consulted:
HIE
HIPAA
HMO
Health history form
Rule that describes safeguards that must be in place to protect the confidentiality
Hippocratic oath
Implied consent
Inactive files
HIPAA Security Rule
Implied consent:
Section of medical record for patients the provider has not seen for 6 months or longer
Secondary use of PHI
Documents or bits of information that identify the person or provide enough information so that the person could be identified
A patient presents for treatment, such as extending an arm to allow a venipuncture to be performed
Patients are scheduled at the same time each hour to create short-term flexibility each hour.
Modified wave booking
Wave booking
Double booking
Cluster booking
Consent for treatment given out loud in response to a pointed question.
Informed consent
Implied consent
Verbal consent
Consent for minor
Using multiple codes that describe different components of a treatment instead of using a single code that descrives all steps of the procedure.
Unbundling
Upcoding
Urgent referral
Template
Added information or changed description of procedures and services, and are a part of valid CPT or HCPCS codes.
Medigap
Modified wave booking
Modifiers
MSN
Asset = Liabilities + _______________(ANSWER ALL THAT APPLY)
Equity
Accounts receivable
Accounts payable
Capital
Inactive files _______________________________.
Section of medical charts for patients the provider has not seen for 6 months or longer
Secondary use of PHI
Use and change of tone or pitch in the voice
Section of medical charts for patients currently receiving treatment
Rule that describes safeguards that must be in place to protect the confidentilaity, integrity, and availability of health information stored in a computer and transmitted across computer networks, including the Internet:
HMO
HIPAA Security Rule
Health Information Exchange, HIE
HCPCS
Guarantor:
Document where transactions are entered
Person or entity responsible for the remaining payment of services after insurance has paid
The record of the funds distributed to specific expense accounts
All
Providers, hospitals, laboratories facilities, Nursing homes, rehabilitation facilities, health plans, health care clearing houses, and those that supply care, services, or supplies to a patient and transmit any health information electronically:
Non-covered entities
Business associates
Bookkeeping
Covered entities
A program jointly funded by the federal government and teh states to cover uninsured Children in families with modest incomes too high to qualify for Medicaid is called:
Medicare
SCHIP
SOAP
Tricare
An approach used to progress notes: subjective, objective, assessement, plans is called:
SOMR
CHEDDAR
SOAP
POMR
Procedures to prioritize the urgency of a call to detemine when the patient should be sent is:
Diagnostic system
Therapeutic system
Screening system
All
A mail of all classes protected by registering and requesting evidence of oits delivery:
Priority mail
First class mail
Certified mail
Registered mail
A patient and provider working together to decide on a treatment plan:
Single-entry system
Shared decision-making
Double journal sytem
SOAP
Packing slip is a term used for
A list of items in a package
Form that confirms that the patient is responsible for payments to provide
Perpetual transfer method
Petty cash fund
POMR stands for
Problem-oriented medical record
Problem-of medical recognition
Pass off the medical Radiology
None
A pre-established amount set by the insurance company and paid regularly, usually on a monthly basis, by the patient or an employer:
Privacy Rule
Private-fee-for-service
Coinsurance
Premium
Purging is the process of _________________
Moving a file from inactive status to active
Moving a file from dead file status to active
Moving a file from inactive status to active
All
A method of book keeping that relies on a one-sided accounting entry to maintain financial information
Single-entry system
Standard mail
SCHIP
State referal
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