Digital Journey
Explore Your Digital Consumer Journey
Test your knowledge on the Digital Consumer Service Journey with our engaging quiz! Understand the various stages and moments that truly matter in the consumer experience.
- Learn about key concepts
- Expand your understanding of consumer behavior
- See how brands like Nike engage with consumers
What is Digital Consumer Service Journey?
From the moment they receive to the moment they return
From the moment they are inspired to shop at Nike to the moment they are using the product and beyond.
From the moment they go to Nike.com to the moment the receive an order number
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