QC
Quality Control Quiz
Test your knowledge on Quality Control (QC) processes and best practices with our engaging quiz! Designed to help you understand the important aspects of monitoring and maintaining high standards in the QC department.
- 10 informative questions
- Multiple choice, text, and checkbox formats
- Enhance your understanding of QC roles and practices
What is the role of the Qc department?
To stop inadvert switches
PUC regulations
Customer Creditability
To be nosey
Do we change agent id's ?
Yes, if no longer with tru
No we never change agent id's
Yes , if the agent requests
Why do we require specific time stamps ?
What are the required fields for QC agent to fill out in LOA verfication section ?
LOA date
LOA rating
Approved By
Any comments if nessary
Hud if applicable
Nothing
Can agents Qc a LOA B for a residential customer ?
Move in only
Yes as long as long as customer has bc in fornt of them
An exception can be made by supervisor
How far out can exp be on a commercial account before sale ?
6yrs
5yrs
4yrs
2yrs
What contract do agents use for COO/TOS/ADD
New contract
Add meters
Sub contract
Sub contract off 7.0
Whats the first step when you pull a contract out of the Que ?
Start verfying info
Change sales stage to 1.02
Look for a reason to reject
Can you approve the LOA without the expiration section being filled out ?
Yes
No
Only if they give you a reason why they have not gotten Exp yet
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