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QC

A modern office setting with a focus on quality control processes, featuring employees reviewing documents, discussing over a table, and a digital monitor displaying QC metrics.

Quality Control Quiz

Test your knowledge on Quality Control (QC) processes and best practices with our engaging quiz! Designed to help you understand the important aspects of monitoring and maintaining high standards in the QC department.

10 informative questions
Multiple choice, text, and checkbox formats
Enhance your understanding of QC roles and practices

10 Questions2 MinutesCreated by UpdatingData42

What is the role of the Qc department?

To stop inadvert switches

PUC regulations

Customer Creditability

To be nosey

Why do we audit meters ?

Do we change agent id's ?

Yes, if no longer with tru

No we never change agent id's

Yes , if the agent requests

Why do we require specific time stamps ?

What are the required fields for QC agent to fill out in LOA verfication section ?

LOA date

LOA rating

Approved By

Any comments if nessary

Hud if applicable

Nothing

Can agents Qc a LOA B for a residential customer ?

Move in only

Yes as long as long as customer has bc in fornt of them

An exception can be made by supervisor

How far out can exp be on a commercial account before sale ?

6yrs

5yrs

4yrs

2yrs

What contract do agents use for COO/TOS/ADD

New contract

Add meters

Sub contract

Sub contract off 7.0

Whats the first step when you pull a contract out of the Que ?

Start verfying info

Change sales stage to 1.02

Look for a reason to reject

Can you approve the LOA without the expiration section being filled out ?

Yes

Only if they give you a reason why they have not gotten Exp yet

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