Zanussi Solar Agent New Starter Quiz
If solar panels were to be installed on the front of a house which has a porch – should scaffolding be costed into the job?
Yes
No
Only if it was a really big porch
It isn't up to the Sales Agent as to whether to cost it in or not
What is the orientation of the front roof in the image above?
5 degrees
30 degrees
70 degrees
90 degrees
What EPC rating does a property need to achieve in order for the customer to claim the full Feed – in Tariff?
C
D
E
F
Which of the following products would be best suited if the customer has a Water Tank?
OWL Heating
Boiler Doctor
Voltage Doctor
Hot Water Doctor
What is the minimum deposit required when the customer is using Shawbrook Finance to pay for their solar panel system?
£1
£10
£100
£1000
How often are commission pay run’s conducted where Sales Agents are paid on any completed jobs?
Weekly
Every Fortnight
Every 4 Weeks
Monthly
Where would you find the customer's MPAN number
On the side of their fuseboard
On their energy bill
On the rear of their broadband router
On their yearly council tax forecast letter
If you have designed a panel layout where 6 panels are going on the first roof, with a further 4 panels going on the second roof and 2 panels going on a third roof – what is the minimum amount of Tigo’s required (assuming no shading)?
None
2
6
8
If you are designing panels to be installed on a flat roof (block system), what roof pitch needs to be inserted on the contract?
0 degrees
5 degrees
35 degrees
50 degrees
Where must the Voltage Doctor be installed?
Within 2 metres of the solar panels
Within 2 metres of the inverter
Within 2 metres of the boiler
Within 2 metres of the properties’ meter
If an installation date hasn’t been arranged at point of sale, how long is the usual turnaround from contract being submitted to the customer being booked in for their Installation date with Head Office?
2 hours
10 hours
2 working days
7 working days
In most cases, if a customer has arranged for their solar panel system to be fitted on a morning slot when would the fitting team likely arrive at the property?
8.00am – 9.00am
9.00am – 10.00am
9.30am – 11.00am
10.00am – 12.00pm
How does it benefit the customer to take a ‘Flexi Loan’ with Shawbrook Finance to pay for their solar panel system?
Accelerated repayments
Reducing balance loan
Double Indemnity
All of the above
What is the maximum age that Shawbrook will accept on the application when taking out a loan for solar panels over 180 month repayment period?
50
59
69
75
If a customer would like to pay their deposit to you in cash – what are you be required to do with it?
Post it recorded delivery to Head Office
Post it recorded delivery to your Regional Manager
Deposit it at the nearest HSBC Bank
Give it back to the customer as we do not accept cash deposits
When quoting a customer for a Hot Water Doctor, what must you check?
Customer has a Water Tank with a working element
That there is good access to the boiler
Customers voltage by using a voltage tester.
The fuse board
If a Voltage Doctor was to be positioned on the external wall of the property – what size box would it be mounted into?
H:300mm x W:200mm x D:100mm
H:600mm x W:400mm x D:200mm
H:1200mm x W:800mm x D:400mm
H:2400mm x W:1600mm x D:800mm
What should you suggest to a customer who has a prepayment meter installed?
A. Not to purchase a boiler doctor
B. To limit the solar panel system size to 2.5kw
C. Change the prepayment meter over to a standard meter prior to install
D. To top the prepayment meter up prior to install
It is mandatory for an image of the customers electricity bill to be inputted within the app when their monthly spend is?
£15+
£65+
£105+
£155+
What is the minimum standard dress code when visiting customers?
Polo Shirt, jeans and shoes
Shirt, jeans and shoes
Polo Shirt, cargo work trousers and shoes
Shirt, trousers and shoes
What is the first thing that you should do once you have left your appointment?
Check you have enough fuel in your car
Insert the next address details into your sat-nav
Contact your Sales Manager to let them know the result of the appointment
Go through your emails
Using the sales price list above, please calculate what the cost should be to the customer if a 3.705 kw solar panel system was sold inclusive of V.A.T?
£7,732
£7,835
£8,118.60
£8,226.75
How far in advance does your Sales Manager need to know your availability for leads?
A couple of days in advance
A week in advance
Two weeks in advance
A full calendar month of requests at least a week prior to the next starting month
If panels are to be positioned on an outbuilding that has no electrical supply or fuse board, then cabling will be required. How much should you charge the customer for cabling on a hard dig?
£25 per square metre
£50 per square metre
£75 per square metre
£100 per square metre
On the ‘Goods’ section within Shawbrook, when is mandatory for you to input more than just ‘Solar Array’ or ‘Solar Panel System’ into this box?
When it is a ground mounted system
When extra cabling has been sold to the customer
When a battery has been sold with solar
When the size of the system is above 4kw
What must you advise when selling a Voltage Doctor to a customer where it will be positioned externally?
Advise that we cannot position it near a window
Advise the customer of the size of the box and that it will stick out
Advise the customer that we can only position it on their front wall
Advise the customer of the different colour external boxes that we provide
What would be the A & B angles of the tree if solar panels were to be fitted to the roof highlighted above?
90E – 10W
10E – 70W
60E – 120W
50E – 30W
How will you be able to get updates on the progress of your sales?
Contact Head Office
Email Craig a list of your jobs
Provide Craig with a Gmail address and he will share you into your deals update spreadsheet
Wait until commission run week
What must you remember to do when taking a photo of the boiler to be inputted into the app?
Stand back to ensure you include the surrounding area and the flow and return pipes
Ensure that you can see the make and model of the boiler within the photo
Make sure that you get as close as possible to the boiler
Ensure that the photo is timestamped
What is the elevation angle for the tree in connection to the highlighted roof in the image above?
10 degrees
30 degrees
60 degrees
90 degrees
What is the deadline for all cash balances and sat notes, in order for those jobs to be paid out on the following weeks commission run?
12pm Tuesday
2pm Wednesday
12pm Thursday
2pm Friday
When selling OWL Heating to a customer what must you remember to check?
The property is likely to achieve an EPC rating of a D or above
The customer has all electric radiators rather than gas
The property has internet and a thermostat
The boiler is more than two years old
You have sold a 3.99 kw solar panels system to your customer. In addition to solar panel price you also need to cost in scaffolding along with a Boiler Doctor, Voltage Doctor and a Hot Water Doctor - using the Sales Price List above how much would these extras cost inclusive of V.A.T?
£1,860
£2,410
£1,953
£2,530.50
What is the minimum % deposit required when the customer is paying for the order on a cash basis?
10%
15%
20%
25%
What are the opening times Monday - Thursday for the Installation Booking Department?
8:00am - 7:00pm
8:30am - 8:30pm
9:00am - 5:00pm
9:00am - 8:00pm
Who is your main point of contact if you are struggling to deal with a customer objection whilst in an appointment?
Tiernan Iles
Joe Sansom
Craig Akerman
Head Office
Who do you contact if you have a query regarding commissions?
Tiernan Iles
Joe Sansom
Craig Akerman
Head Office
When is it ever acceptable to delay reporting the result of an appointment that you have just sat?
You are running late to your next appointment
The last appointment of the day
When it is very late in the evening
It is never acceptable
If you ever have any doubts regarding survey or contract completion, where can you find the information needed in order for you to become fully competent?
Head Office
Joe Sansom
Sales Agents Hub
Tiernan Iles
In general, when calculating shading angles what must you always do?
Use a compass to work out B & C angles
Factor in an extra 5 degrees for every angle
Work out the elevation angle first
Only factor in obstacles that have shading angles between 45 degrees East and 45 degrees West
When would we need to get D.N.O approval on a solar panel system prior to installation?
Ground mount system
Property is situated within an area of natural beauty
Where a battery is sold with a solar panel system
Solar panel system’s that are above 4kw per phase
Who is your point of contact regarding Sales Training?
Craig Akerman
Head Office
Joe Sansom
Tiernan Iles
If you encounter any issues regarding your Zanussi app login or the setup of your Zanussi Email Address account who do you inform?
Joe Sansom
I.T Support
Craig Akerman
Gregory Smith
What are the dimensions of a Duracell Social Energy Bank?
H:210mm x W:480mm x D:58mm
H:410mm x W:580mm x D:158mm
H:610mm x W:680mm x D:258mm
H:810mm x W:880mm x D:458mm
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