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Calibration Gameboard - 6.13.23

Your name
Opening - Enthusiastic and friendly greeting. Ask for the customers name.
Great Job
Practice Needed
Not Observed
NA
Opening - Confirm the reason for the call and set expectations.
Great Job
Practice Needed
Not Observed
NA
Rapport - Uses customer's name throughout call.
Great Job
Practice Needed
Not Observed
NA
Rapport - Personalize the conversation to their product/industry.
Great Job
Practice Needed
Not Observed
NA
Rapport - Maintain a courteous, positve, and respectful tone.
Great Job
Practice Needed
Not Observed
NA
Discovery - Understand and learn about their business.
Great Job
Practice Needed
Not Observed
NA
Discovery - Identify challenges they are facing.
Great Job
Practice Needed
Not Observed
NA
Discovery - Summarize customer's needs.
Great Job
Practice Needed
Not Observed
NA
Solution - Recommend services that only add value to their business.
Great Job
Practice Needed
Not Observed
NA
Solution - Convey features and benefits of recommendation.
Great Job
Practice Needed
Not Observed
NA
Solution - Provide timeline and next steps.
Great Job
Practice Needed
Not Observed
NA
Closing - Keep your customer informed of what you're doing.
Great Job
Practice Needed
Not Observed
NA
Closing - Answer all questions, provide contact info, set followup.
Great Job
Practice Needed
Not Observed
NA
Closing - Thank them for taking the time and being a valued GoDaddy customer. Tell customer about the survery
Great Job
Practice Needed
Not Observed
NA
Closing - Tell customer about the survery
Great Job
Practice Needed
Not Observed
NA
Notes:
What Would you coach this customer on?
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