Calibration 7.26

 

Opening - Enthusiastic and friendly greeting. Ask for the customers name.

Opening - Confirm the reason for the call and set expectations.

Rapport - Uses customer's name throughout call.

Rapport - Personalize the conversation to their product/industry.

Rapport - Maintain a courteous, positve, and respectful tone.

Discovery - Understand and learn about their business.

Discovery - Identify challenges they are facing. (beyond the reason for the call)

Discovery - Summarize customer's needs.

Solution - Recommend services that only add value to their business.

Solution - Convey features and benefits of recommendation.

Solution - Provide timeline and next steps.

Closing - Keep your customer informed of what you're doing.

Closing - Answer all questions, provide contact info, set followup.

Closing - Thank them for taking the time and being a valued GoDaddy customer. Tell customer about the survery