Itunes: To Transfer Or Not To Transfer

The customer has a reoccurring 99 cent charge for iCloud storage, and wants to know what that is.

The customer needs help configuring family share on an iOS device.

"I’ve been paying for troubleshooting help with iTunes gift cards, I think it may be a scam If it is scam I want my gift card balances returned to me."

The customer wants to buy additional iCloud storage.

"I made an in-app purchase and the other members of my family share don't have access to it. Why not?"

"I need help syncing my iPad to iTunes for the first time."

"I have a paid app that keeps crashing and I want my money back."

Customer can't connect to wifi or cellular data when trying to access the iTunes store to make purchases.

The customer can't download any apps, keeps entering new payment information when prompted but gets declined.

The customer has unauthorized purchases on the their bank statement.