Serve Legal Quiz July 2016

What is the required browsing time for betting shops?

120 seconds

30-60 seconds

15 seconds

90 seconds

Which client requires a shop photo and receipt?

Paddy Power

One Stop

Tesco

Nisa

How many ML's are there is a bottle of Bulmers cider?

568ml

500ml

440ml

660ml

Which is the best server description?

Brown hair, 40s. Facial hair in parts.

Female server named Chloe, she was approximatley in her 20's and 5'5" in height, she had short brown curly hair.

Name Sarah, red hair.

Bald male server, ears pierced, tall, could have been around 40-60 in age

On a reveal test, if asked for ID after the cigarettes are retrieved what do you do?

Hand over a fail letter and get a receipt

Leave the fail letter on the counter and don't inform manager

Thank the server, don't ask for a receipt and inform the manager the store has failed

Nothing, complete the visit as normal (pay and leave).

If submitting a visit completed at midnight which do you select?

12 AM

12 PM

If the address/postcode is wrong for a store, what should you do?

Complete visit as usual and say nothing

Make a comment about it on the report

Notify your area manager and put a comment in the additional information box on the report

Ask the store manager if the shop has recently moved

When should you submit the report after completing the visit?

Straight away- within minutes

After 28 hours

After 30 hours

On the same day

Which store must you pay using CASH only?

Sainsbury's

Tesco

LIDL

Morrisons

If you can't find a visit what should you do?

Look around for 10 minutes and leave if you can't find it

Abort visit straight away

Check if it exists on a store locator website and ring AM/AC if you still cannot find it and ask what to do

Text AM and tell them you didn't find it so have been unable to complete it

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Serve Legal Quiz July 2016

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