CSA PRACTICE EXAM
CSA Practice Exam Quiz
Test your knowledge and skills with our comprehensive CSA Practice Exam. This quiz consists of 21 engaging questions designed to help you prepare for your CSA certification.
Key Features:
- Multiple choice and checkbox questions
- Realistic scenarios relevant to the Pega platform
- Immediate feedback on your answers
In an application selling office supplies, the Payment view displays order items and collects payment information. In the Payment section rule, the order items are grouped in a dynamic layout. You find out later that the Order Summary view also needs to display the order items.How do you configure the UI so that the order items display is shared between Payment view and Order Summary view?
Build the Order Summary section with a layout inside to group the orders items, similar to the Payment section.
Embed the Payment section in the Order Summary section.
Convert the Payment section layout that contains order items to a section, and embed this section in the Order Summary section.
Reuse the Payment section in the Order Summary view and use a disable when condition to disable payment information on the Payment section rule.
What two pieces of information comprise a data element? (Choose Two)
The name of the clipboard page
The value of the data element
The name of the referencing user view
The name of the data element
When applying for a credit limit increase, customers with standard cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.What task do you perform to implement this requirement?
In the Employment Information process add a custom condition to start the process by testing the card type.
In the Employment Information process validate card type for continued processing.
In the Employment Information process add a card type true/false field to user view.
In the Employment Information process add an Approve/Reject step to test the card type.
A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner’s residence.Which routing approach supports this requirement?
Route the assignment to the correct work queue by using an authority matrix.
Route the assignment to the correct work queue based on business logic.
Route the assignment to the correct work queue by using a reporting structure.
Route the assignment to a specific underwriter based on business logic.
The business process for an automobile insurance claim consists of the following phases:*Submission: The customer contacts a customer service representative (CSR) to file the claim.*Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.*Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.*Verification: After each vehicle repair, the adjuster closes the claim.According to Pega best practices, which phase can you implement as a child case?
Repair
Verification
Submission
Review
Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address:A future enhancement request to group a set of existing steps into a multistep formA drop-down list that is missing one of the required options – This work item is in progress because the missing option prevents work from being doneHow do you populate the backlog directly from the spreadsheet?
Create Feedback
Create Stories
Create Bugs
Import Stories
In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement, you configure a service level. Where should the service level be configured?
The stage
The step
The process
The case type
A customer views a product available in multiple color options. The customer must select only one color for each product. Which Ul control allows a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options? (Choose two)
Radio buttons
Text input
Drop-down
Check box
A customer views a product available in multi color options. The customer must select only one color for each product. Which UI control allow a developer to present the user with all the color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options
Text input
Radio buttons
Dropdown
Checkbox
How do you indicate the progress of a case towards resolution?
Apply service levels to the assignment steps.
Configure a case notes field to capture progress information
Update the case status on the appropriate steps.
Configure a case notes field to capture progress information
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
Phone a customer for additional information about the case.
Fax a new insurance claim to the auto repair shop.
Assign a new insurance claim to a case worker to process.
Text the customer with status changes in an insurance claim.
How do you test UI forms suitability for users with visual disabilities such as Deuteranipia (red-green confusion) on tritanopia (yellow-blue confusion)
Use the Accessibility Inspector
Enable Live UI tool.
Unit test section rule
Use screen reader tool
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a____________.
Stage to route requests to the manager
Step that routes to the manager
Process that routes to the manager
Change stage step to allow the employee to route to the manager
A hacker uses a robot to crack the login password. The robot compares hashes passwords to hashed values collected in a lookup table. What type of attack is the hacker using?
Rainbow attack
Dictionary attack
Cracking attack
Development in Pega platform follows methodologies. Which two statements are agile development best practices? (choose two)
Develop all requirements and release the changes all at once to save on outages
Frequently perform application developments that are small in scope
Test the application only when major changes are implemented
Continuously test your application to identify issues early
A developer decides that buttons in Pega platform application are blue and the button text is purple. What Pega platform feature allows the developer to check whether application users with a form of color blindness can easily differentiate between the button text and button background.
Live UI
The tracer
The device preview
The accessibility inspector
Select two cases supported by agile workbench (Choose two).
Major bugs are typically deferred
The development backlog includes user stories, bugs, and tasks
Feedback items are feature enhancement requests
User stories are the primary work items
Which of the following two statements are true about the Localization ? (choose two)
You use localization wizard to change the locale, the base base currency, and the time zone.
You can use localization wizard to export the strings to be translated which contain certain rules such as field value or message rules.
Correspondence and paragraph rules are exported as a HTML files to be translated
The localization wizard verifies if the localization flag is enabled on user interface rules.
A retail company wants to provide a tracking tool for customers to enter their order number and see order status, package location, the estimated delivery date. A small number of customers have requesters a visualization tools that allows them to see a map with the path their package has traveled. Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
A view the presents the order status and delivery date details
A view where the customer can enter their order number
A view that presents the order status , delivery date details, and a map with the path the package has traveled
A view that updates with order status and delivery date details when the customer enters the order number
An international application currently grants 75 employees access to one of four roles: Admin, Author, User, and A manager. A new analyst who joins the company requires all the author role access but only some of the reposting capabilities available to the manager role. How do you satisfy this requirement?
Add the analyst to both Author role and the Case manager channel interface.
Update the author role to include the required analyst reports.
Add the analyst to the manager role.
Create a new analyst role with the required access
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