CAP TRAINING QUIZ part 1

Create an engaging illustration depicting a customer service representative assisting a client through a phone call, with visual elements depicting account management tools and information.

CAP Training Quiz Part 1

Welcome to the CAP Training Quiz! This quiz is designed to test your knowledge and understanding of account management and customer service procedures. Whether you're a new employee or just want to refresh your knowledge, this quiz will help you navigate key concepts effectively.

11 Questions to challenge your understanding.
Real-world scenarios for practical application.
Immediate feedback on your responses.

11 Questions3 MinutesCreated by EngagingHelper527

Has this account been claimed?

How do we know if an account has been claimed?

Bryan called in on 7-1 and spoke with a CSR regarding his enrollment, where would we go to find the details of that conversation?

Bryan wants to check the status of a ticket, where would we find that information?

Bryan would like to update his email can we do that from basic information? How would we update his email?

Bryan would like to know how much his premium was for May where would we go to find this information?

After finishing the call with Bryan where would you go to leave your notes?

Has this account been Claimed? How do you know?

Sandra would like to submit an application and apply for coverage. How would you get to applications?

Sandra is requesting to have a broker assist her with the application, how can we locate a broker? What are the steps?

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