Customer Service
Customer Service Excellence Quiz
Test your knowledge on customer service principles and practices with this engaging quiz! Whether you're a seasoned professional or just starting in the field, this quiz is designed to enhance your understanding of effective customer interactions.
Key Features:
- 10 insightful questions
- Multiple choice format
- Immediate feedback on answers
In GIFT approach T stands for?
Talk to the customer
Take initiative to offer more
Thank every customer
What is more important aside from customer needs when you are on the sales floor?
Fitting room
Getting a direction from manager
Customer is the most important
If we don't have an item that a customer is looking for, what should you do..
Offer more solutions
Introduce customer to the loyalty Program (Instagram)
Call another branch
What is the meaning of "follow up" ?
Follow up on customer needs
Follow up on tasks
Pay attention to the fitting room
While you are folding on the sales floor, you should..
Never turn your back to the customer
Do the size order
Make sure you are available if customer needs you
What Mosab like to do most ?
Talking to the associate
Work in the stockroom
Doing figure 8
How many department are there in male side?
13
5
9
When did Abercrombie and Fitch starts?
June 8, 1982
June 4, 1892
June 4, 1982
While doing a customer transaction, you should..
Keep in mind the importance of multitasking
Add on "fierce"
Do a size check
When you see a customer entering the store, you should..
Share your name immediately
Just smile
Say "Hi" to the customer
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