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Tony Costa

What is his Coverage Role?
Customer Experience
Marketing
Mobile
Choose three areas within his research scope.
Customer Experience Design
Customer Understanding
Journey Mapping
Managed Services
Applications Outsourcing
Services Brokering
Migrating Applications to Cloud
Software Infrastructure
Tony thinks these two traditionally weak CX area's are key to creating innovate culture
Design
Journey Mapping
Culture
Touchpoints
What content are Tony's clients always asking for?
Journey Mapping
CX innovation strategy
CX Innovation Process and Measurement
Emerging Interfaces
List 3 personality traits
Is Tony vendor leaning?
No
Yes
 
 
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