ANNUAL UPDATE

Which of the following techniques can/may promote customer satisfaction?

Provide basic information, be courteous but ignore arrogant customers
Avoid talkative customers since it can waste your time.
Be polite only to those kind customers
Be professional by being courteous, helpful and patient to customers.

1 & 2

4 only

3 & 4

3 only

Which of the following statements is/are the roles of Infection Prevention and Control Team?

Collects and analyzes data from all areas within the hospital to reduce potential sources of infection.
Implements surveillance programs that will monitor targeted areas for infection control and report unusual disease trends.
Provides service education to healthcare workers (HCW) and non-healthcare workers every month, when problems are identified or as required.
Provides consultation to all departments for procedure and use of patient care items as they relate to IPC.

1,2,3,4

1,2 & 3 only

1 & 2 only

2 & 4 only

During hand washing with soap and water, it is important to rub your hands together front and back, using friction for at least how many seconds?

10-20 seconds

20-30 seconds

30-40 seconds

40-60 seconds

The use of Personal Protective Equipment (PPE) is clearly stated under Policy & Procedure 12.062. Which of the following is/are your Personal Protective Equipment?

Gloves
Isolation Gown
Rubber shoes
Mask/Goggles/ Face Mask

1,2,3

1,2,4

1,3,4

2,3,4

All needles and sharps (Lancets, scalpels, ampules, safety pins, razors etc. And all syringes and needleless IV therapy components should be disposed carefully in an approved sharps container?

True

False

. In case your skin/mucous membrane had a direct contact with blood or body fluids, which of the following action should you take?

Immediately go to the nearest toilet wash your hand then continue what you are doing

Wash the expose part with soap and water/flush mucous membrane with water then report the incident immediately to your supervisor and employees’ health and receive prophylaxis if necessary.

Wash the expose part with soap and water/flush mucous membrane with water, observe your condition then report the incident to your supervisor within the next 2 days.

Wash the affected part and file a complaint against your patient.

What are the things you need to consider before entering the MRI (Magnetic Resonance Imaging) room?

Ask for supervision/assistance with the MRI Staff.
Remove all metallic objects and electronics from your body
Inform the staff if you have any metallic implants like joint replacement, aneurysm clips, spinal cord stimulators etc.
Remove your rubber shoes/slippers and wear only cotton socks.

1 & 4 only

1,2 & 3

2,3 & 4

3 & 4 only

ANNUAL UPDATE

More Quizzes