BPO

It is a method of subcontracting various business-related operations to third party vendors?
What are the benefits of Business Process Outsourcing
Reduced Costs
More Efficiency
Increased Security
Improve Vendor Relation
Better Coverage
Both A and B
A,B,D and E only
A,B and C only
B and E only
B,C and E only
C,D and E only
All of the above
Two types of Business Process Outsourcing
A BPO process that require speaking directly to customers?
A BPO process that do not require direct interaction?
A center equipped to handle a large volume of telephone calls?
They communicate with customers in a number of ways.
What type of a contact center if the outside world initiates contact?
What type of a contact center if the contact center itself is responsible for initiating contact?
Call centers are the one who handles queries from another channel of contact?
True
False
Virtual Contact Centers consists of individual that works from home or smaller groups that works in quieter branch offices.
True
False
Contact Centers are only deals with voice calls
True
False
It is the assistance and advice an employee provides to customers.
What are the three categories of call center metrics? (Check 3 answers only)
Historical
Customer Service
Real time
Customer Satisfaction
Customer Focused
Competitive Advantage
It is a measurable value that demonstrates how effectively a company is achieving key business objectives.
It is an opposite of the Meek Customer
A type of Customer that do not complain
A type of customer that expects the absolute best and is willing to pay for it.
A type of customer that the goal is not to get the complaint satisfied but rather to win by getting something that is not entitled to receive?
A type of customer that never satisfied; there is always something wrong.
The basic needs of the customer on the phone
To be recognized and remembered
To be disrespect
To feel valued
To feel appreciated
To feel understood
To feel rude
To feel comfortable about a want or need
All of the above
5 Dimensions of Customer Service
It is a fundamental aspect of customer service and support call centers.
It is a draft or framework according to which call center agents or service representatives talk to the caller.
Perfect na?
Two main categories of BPO
{"name":"BPO", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"It is a method of subcontracting various business-related operations to third party vendors?, What are the benefits of Business Process Outsourcing, Two types of Business Process Outsourcing","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}
Powered by: Quiz Maker