Searching and Branding Test
Flight Branding and Search Quiz
Test your knowledge on how to effectively brand flights and assist customers in their travel needs! This quiz covers essential aspects of flight booking, customer interaction, and maximizing your service skills.
- Evaluate your understanding of flight branding.
- Learn about customer service strategies in the travel industry.
- Measure your knowledge on flight cost and MCO strategies.
What info is needed to brand a flight?
Customer's name and email
Airline, airport cities, flight details, cost, dates
Airline, customer name and budget, dates
Customer's name and birthdate, airport cities and cost
What is the net profit section on Yodel used for?
To log what happened on the call
To log the airline the customer was calling for
For quoted amount
To note the amount of MCO collected
What is the first step in searching for flights?
Search google flights
Search CRM
Ask customer to do a search
We don't search for flights
When branding and there are layovers, you?
Only mention the number of layovers
Don't mention layovers at all
Quickly mention layovers, because the customer will decline the flight
Clearly state the number of layovers and the total flight duration
If a flight costs $675 what is the correct MCO to add to the price?
$180 and $144
$250 and $188
Depends if the customer seems to have a lot of money (get the most you can)
$225 and $180
Which flight would you offer first?
Departs as 2:00 AM non stop $383
Departs at 8:00 AM non stop $395
Departs at 11:45 AM 1 stop $379
Departs at 1:00 PM non stop $475
Your customer says that flight seems too expensive, how would you proceed?
Tell the customer he won't find a cheaper flight anywhere else and pressure him into booking the flight
Use the "act now" script and offer the lower MCO
Gradually offer a lower price by lowering the amount of MCO you will get by $20 each time until the customer agrees
Let the prospect go since the flight was too expensive
How would you offer this flight? American airlines out of Tampa to Miami leaving at 6:30 and arriving at 7:37 non stop $383 round trip
I have a flight with American Airlines, Departing from tampa on October 10th at 6:30 AM.This is a direct flight and you will arrive at Miami international) at 7:37 AM. This is a 1 hour and 7 minute flight. The total cost for this flight is $383
I have a flight with American Airlines, Departing from tampa on October 10th at 6:30 AM.This is a direct flight and you will arrive at Miami international) at 7:37 AM. This is a 1 hour and 7 minute flight. The total cost for this flight is $533
American airlines leaving at 6:30 and it will only cost you $383
I have a flight with American airlines leaving out of tampa and landing in miami at 7:37. Its non stop and will only cost you $483
What is MCO, and when is it charged?
MCO is the Major credit offer - it allows someone to book a flight and pay for it later. It is charged when booking
MCO is the commission charged for any services rendered. It is charged on every flight and added to the total flight cost
MCO is a fee that is applied to any seating requests or additional baggage requests
MCO is the cost to upgrade to first class, it is only added when the customer selects a first class seat.
What is your role with booksavvy?
To book flights for customers who are unable to do it themselves.
To help the airlines fill their seats on their flights
To aid customers in their flight needs. This means seeking out every opportunity and providing resolutions to their travel needs.
To get the highest MCO for each flight possible.
Which flight would you offer first?
Departs at 8 PM non stop $545 total flight time is 3 hours
Departs at 11 AM 1 stop $525 Total flight time is 5 hours
Departs at 9 AM non stop $545 Total flight time is 3 hours
Departs at 8 AM 2 stops $500 Total flight time is 9 hours
Which flight would you offer first?
Departs at 7 AM 2 stops $100 - total flight time is 14 hours
Departs at 9 AM non stop $180 - total flight time is 4 hours
Departs at 10 PM 1 stop $175 - Total flight time is 8 hours
Departs at 7 PM non stop $299 - total flight time is 4 hours.
Which flight would you not offer at all?
Departs at 11 PM 2 stops $599 - total flight time is 26 hours
Departs at 12 PM 1 stop $650 - Total flight time is 12 hours
Departs at 8 AM non stop $799 - total flight time is 6 hours
Departs at 7 PM 1 stop $699 - total flight time is 11 hours.
Which flight would you offer first?
Departs at 1 PM non stop $999 - total flight time is 1 hour
Departs at 1 PM 1 stop $699 - total flight time is 4 hours
Departs at 9 AM non stop $899 - Total flight time is 2 hours
Departs at 10 AM 1 stop $ 720 - total flight time is 4.5 hours
Which flight would you not offer at all?
Departs at 2 AM 2 stops $450 - total flight time is 20 hours
Departs at 8 AM 1 stop $465 - total flight time is 6 hours
Departs at 11 AM non stop $499 - total flight time is 3 hours
Departs at 5 PM non stop $599 - total flight time is 3 hours
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