Daily KT Quiz#2
Daily Knowledge Transfer Quiz #2
Welcome to the Daily Knowledge Transfer Quiz #2! This quiz is designed to test your understanding of company policies and procedures, ensuring that our team maintains a high level of compliance and operational efficiency.
Participate and challenge yourself with questions about user management, access protocols, and essential IT operations. Successfully completing the quiz will contribute to your professional development!
- 12 Engaging Questions
- Multiple Choice & Text Inputs
- Score Available After Completion
When a user leaves the company, what are we supposed to do:
Delete User
Deactivate User
Modify User
Fileshare access can be granted by:
Master of Data
Service Desk
Supervisor
ARB requests will be approved by:
Supervisor
IT department
Application owner
What is the correct path to BitLocker Recovery Key in NexThink?
Right click on PC Name>Drill-Down to>Syntegon FinderUser>Get BitLocker Recovery Password
Right click on PC Name>Custom Actions>Syntegon FinderUser>Get BitLocker Recovery Password
Right click on PC Name>Remote Actions>Syntegon FinderUser>Get BitLocker Recovery Password
Where can we find if a particular customer is off-boarded?
Customer Information
Test
Production
Internal and External users are on and off boarded by which department?
L1 team
HR Department
L2 team
What is the purpose of DNS request?
Allows user to enter domain into web browser if that is restricted
Allows user to enter into web browser directly even if it is not restricted
None of the above
If Active Directory does not allow you to provide access to the particular share drive
Raise a request with only level 2 team as they can help out the user
Raise a request with the relevant team so that access can be gained, the team will reach out to the user
None of the above
On behalf of users who can create the request.
Service Desk L1 Team
L2 Team
Supervisor
If approval is denied, then what is the status of the request
Open
Resolved
Closed
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