Back Office Trade Questions

AT&T sign not lighting up

Call the Store TS by asking them to Flip the breakers

Call the store TS by asking them to Adjust the Timer & Flip the breaker

Dispatch Tech to site

Awning is Damaged

Check lease and dispatch tech or reach out to LL

Dispatch tech to site as the awning color is blue

Carpet was cleaned like 2 months back but stains on couple of the carpets have returned. Need to be cleaned again

Send Carpet Cleaning Crew to site

Request Tech to Deep Clean Carpets

Ship Carpets from Vendor

3 wall outlets are not working

TS by Flipping the breakers and if it doesn't work dispatch tech to site.

Cancel ticket and request store to reach out to Procurement

We don't have a leak right now but it leaks when ever it rains

Request Store to Submit ticket when it leaks and cancel ticket

Ship Ceiling tiles to store and Close the ticket requesting store to submit new ticket when it leaks

Identify the source of the leak, check lease and reach out to LL or Tech

Identify the source of the leak, check lease and reach out to LL or Tech and ship the ceiling tiles

Store has 3 ceiling tiles broken and few other tiles with stains

Ship Ceiling tile Spray to Store

Ship Ceiling tiles to store

Ship Ceiling tiles and Spray to store

What type of door should we use to replace the Safe room door?

Solid wooden Door

Metal Door

Hollow Wooden Door

Glass Door

Light Under the awning not lighting up

Check Lease and Reach out to tech or Landlord

Request store to order the lights from Procurement and cancel ticket

Lights Under our MWU Wall is not lighting up

Get Count of lights out and Dispatch tech to site

TS by asking the store to flip the breakers and then Dispatch tech if needed

Inform Store to submit ticket to procurement and cancel ticket

Inform Store to submit ticket to procurement and cancel ticket by sending email to Proc

Based on the above Fire report what needs to be addressed ?

FE & Exit lighting

FE, Exit lighting, Replace Missing Ceiling tiles , provide Key for the Knox Box

Exit Lighting & Knox box Key

FE & repalce missing Ceiling tile

5+ Spot lights out

Dispatch tech to site and request them to provide quote for like for like lights

Dispatch tech and provide them with our spec and request them to provide the quote

Dispatch tech to site get the model of the spot lights and order from procurement

Dispatch tech and request them to disconnect the spot lights

Store is on Instakey and Landlord has requested the store to provide an extra key for the Knox box. What key do you request from the Instakey?

Control Key

Step Change Key

Regular Store Key

Fire key

What is considered as Excessive Damage ?

Natural Disaster

Vehicle impacts

HVAC not Working

Fire

In Case Of excessive damage who from our risk management team has to be notified about the issue ?

Jaq Carr

Othniel King

Bill Parker

Scott Whittman

Termites coming out of the Wall in the sales floor

Request store to use bug Spray

Ship Termite removal Chemical from Grainger

Dispatch tech

Check Lease and reach out to LL

We Don't have water fountain. We need new water fountain Installed so the customers can use

Inform Store we don't provide New water Fountain and cancel ticket

Send tech to site get quote and request approval from Management and VP

Send tech to Cap off the water Supply and remove the water Fountain

Water coming from the store are brown in color

Request store to order the water filter from Procument

Dispatch tech and change the filter or provide us with quote for permanent fix

Window tint on the front of the store is peeling off

Dispatch tech and get quote send it to Management/VP approval

Dispatch tech and repair the tint

Store has Minor Paint chips on the wall

Dispatch handyman and paint the area

Ship the Paint from Grainger

Request procurement to ship the paint and brush if the store can paint it themselves

Request Store to expense the paint locally and paint it themselves

Back Office Trade Questions

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