Q1
Customer Service Mastery Quiz
Test your knowledge and skills in providing exceptional customer service with our engaging quiz. Covering crucial aspects such as empathy, resolution strategies, and effective communication, this quiz is designed for individuals looking to enhance their customer interaction skills.
- 10 informative questions
- Multiple choice and open-ended responses
- Designed for all skill levels
It is a must to ensure providing the customer with all possible resolutions before closing the ticket
True
False
Reassurance sentences should be used .....
Before the customer's inquiry
After the customer inquiry
What is the first action we do when the customer sends an inquiry on email channel?
Ask effective questions to understand the customer's inquiry
Check system using customer's email for order or history to avoid putting effort on customer
What is the first step we follow if the customer went through bad experience
Greet the customer and start the conversation with the well being
Explain the process and resolution
Empathize with the customer on spot
Use acknowledgment statement
What steps should we follow with business partnership emails.
Apply business macro and solve the ticket
Apply business and survey not to be offered macro add business partnership ticket category and send email to the brand if required, then solve the ticket
Apply business and survey not to be offered macro add business partnership ticket category and solve the ticket
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