Letter of Complaint
Complaints Letter Quiz
Test your knowledge on effective communication in complaints and service-related letters. This quiz will challenge you with synonyms and phrases commonly used in letters of complaint.
- 10 thought-provoking questions
- Multiple choice format
- Improve your writing skills
1) Synonyms of 'we are pleased/happy'
We are satisfied
We are dissatisfied
We are complacent
2) you have messed up last 2 deliveries
You have made us dissatisfied
We are dissatisfied
Last two deliveries have proved very unsatisfactory
3) broken
Repairable
Damaged
Irreplaceable
None of the above
4) We have not got the delivery (synonym of got)
Purchased
Delivered
Received
Bought
5) synonym of 'poor services'
Bad services
Decline in your service standards
6) In case of formal letter, one should use contracted forms(like We'd, He's, I'll etc)
True
False
7) I am really sorry to hear that
I am delighted to hear that
I am sad to hear that
I am extremely concerned to hear that
I am worried ti hear that
8) I have checked it out
I have found out
I have looked into the matter very closely
I have figured out that
None
9) I am really sorry about the mix up
I hope you will accept the apologies for the inconvenience caused
I apologise for the mix-up
I am not satisfied with the mix up
I have looked into the matter
10)
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