Lowe's Conversation Processes
Lowe's Customer Service Quiz
Test your knowledge of Lowe's customer service processes with our engaging quiz! Whether you're a customer service rep, a Lowe's employee, or just someone interested in learning more about the processes, this quiz will challenge your understanding.
- 6 questions covering various customer service scenarios.
- Multiple choice format with scoring for correct answers.
- Learn what steps to take in different customer service situations.
Select the correct statement (not acknowledgement) for the following question:
Cx: I purchased an in-store purchase last month and would like the receipt. I cannot find it in my Lowe's Account, can you help me retrieve this receipt?
Agent: Thank you for letting me know, since this was an in-store purchase you will need to contact your local store to have this receipt. Woudl you like me to share the phone number?
Agent: Thank you for the information, I'll be more than glad to check how can we help you retrieve this receipt. Just to confirm, what payment method did you used to purchase this order in the store?
Agent: Thank you for the information. Allow me to tell you that in-store purchases cannot be retreived online, but no worries, we have a dedicated team that can help you. Please call Customer Care to retrieve this receipt.
Agent: I see, thanks for explaining me the situation. Allow me to mention that since your order has less than 6 month of being purchased, you can check with your local store to retrieve this receipt.
Do we need to check online if a store offers Truck Rental Services before telling the customer to call his local store for this service?
True
False
We have estimated dates that we can provide to our customers in the following options:
Debit Card Refunds
Credit Card Refunds
Lowes Credit Cards delivery dates
Paypal Refunds
Can we transfer or send the customer to call for a Post Price match with HomeDepot?
True
False
Select the correct statement (not acknowledgement) for the following question:
Cx: Someone needs to come and install my dryer. The delivery team only left the item outside my house and did not install. Can you please send someone and install this?
Cx: Someone needs to come and install my dryer. The delivery team only left the item outside my house and did not install. Can you please send someone and install this?
Agent: I'm really sorry to hear you are having this situation. In this case please contact our Installations team at the following phone number: .
We apologize for this issue,thankyou for your patience. I'll be more than glad to share with you the correct contact information of the team in charge of deliveries. May I have your zip code please?
Agent: I'm really sorry to hear this, in this case let me provide you the phone number of your local store so they can assist you with this basic hook up.
None of the statements is correct for the situation.
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