Howard PSR

How do you handle a new patient calling in with critical symptoms?
schedule an appt
recommend the ER
warm transfer to CSL
send a phone note
Which physicians perform CDL/DOT physicals?
Dr. Shah/Benjamin Matheny
Dr. Reed/Rebecca King
Dr. Scruggs/Raymond Candelaria
Dr. Gohil/Carissa Shepherd
Which office(s) does not allow us to schedule nurse visits?
IMC Cowrin
FMC Med Arts
IMC Med Arts
Greentown
FMC Howard
IMC West
If a child is needing a sports physical and they are not due for their WCC, how do we handle the call?
send a phone note to the nurse pool
transfer to FO
transfer to triage
tell the parent to drop off forms to be completed
If a patient is calling in with general medication questions, how do we handle that call?
transfer to triage
transfer to MA
send a phone note to the nurse pool
send a phone note to the MA pool
Which physician performs OMT for established patients only?
Dr. Gatewood
Dr. Washington
Dr. Gohil
Dr. Scruggs
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