First week quiz of dune fun
Dune Fun Customer Experience Quiz
Test your knowledge about customer service and product returns with our engaging quiz! Perfect for anyone looking to enhance their understanding of customer satisfaction and product policies.
- Learn key facts about customer complaints
- Understand the importance of refunds
- Discover what makes a justified return
What percentage of customers make a complaint directly?
30%
32%
35%
38%
A satisfied customer will tell how many other people? If they have received great service
1-2
2-3
3-4
4-5
Which 4 of these are justified returns?
Poor stitching
Worn soles & heels
Marks on upper
Poor outsole bonding
Broken sole
Water damage
Lasting tacks
Scenario: Manufacturing fault - the unhappy customer does not have their receipt. What would be the process?
Which 4 countries do we source our products?
Brazil
England
Portugal
Spain
Istanbul
China
Hungary
What is the most expensive leather?
What items would you find in shoe box?
Care note
Cleaner
Heel tips
Nails
Dust bag
Crumbs
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