Mastering Communication Skills Quiz
Mastering Communication Skills Quiz
Test your knowledge and understanding of essential communication skills with our comprehensive quiz. Whether you are a law enforcement officer, educator, or simply someone looking to improve their interpersonal skills, this quiz will challenge your existing knowledge and help you learn more.
Key Highlights:
- Assess your understanding of Emotional Intelligence
- Explore the importance of effective communication
- Learn about nonverbal cues and their impact on interactions
Is Communication an important life skill one could possess?
True
False
_______ enforcing very strict obedience to authority/
Authonatative
Authoritarian
_______ is being able to be trusted as being accurate or true
Auhoritative
Authoritarian
Human interaction
Asking questions
An officer's failure to communicate properly can contribute to a disagreeable interaction
True
False
______ is a termoraty state of upset and disorganization, characterized by an inability t cope with a particular situation using customary methods of problem solving
Mental Illness
Crises
Emotional Intelligence
All of the above
Which is not a key Characteristic associated with EQ?
Motivation and determination
Infuencing others
Misunderstand others
Self-control
_____ every person regardless of intelligence or socioeconomic status, has the need to feel valued
Failure to value everyone
Ego
Immaturity
Insecurity
______. Maturity is the ability to see and act on behalf of others
Failure to calue everyone
Ego
Immaturity
Insecurity
Insecurity is- the final reason officers often place too much focus on themselves and not on others
True
False
Which of the following applies to tried officers, in particular, may begin many interactions poorly
Urgency, handle, finish, move on "Please, just the facts, ma'am"
Communication is constant
Truly connecting with the community
All of the above
The three essential elements of communication are the following except
THOUGHT
EMOTION
ACTION
REACTION
John Maxwell stated connection will increase the de-escalation process
True
False
When profanity is used you should ignore it?
True
False
_____ is the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another
Empathy
EQ
Active listening
None of the above
Paraphrasing is the most influential and important tools of communication
True
False
People with low self-esteem deny them
True
False
People with high self-esteem don't admit mistakes
False
True
Communication can be broken down into its ______ components
1
2
3
4
Kinesics is non verbal communication
True
False
What are the three components of communication
Verbal, Paralingustics, Communication
Paralinguistics, Communication, Tone
Verbal, NonVerbal, Pitch
Paralinguistics, Verbal, NonVerbal
What is paralinguistic
Voice, tone
Timing, hesitation
Inflection, rate pitch
All of the above
The folling are principles of persuasion except
Reciprocity
Liking
Consistency
All are principles
HALT stands for?
Healthy, Angry, Lonely, Tired
Hungry, Angry, Loud, Tired
Hungry, Angry, Lonely, Tired
Healthy, Angry, Loud, Tired
More than ____ of the impression we often convey has nothing to do with what we actually say
85%
30%
90%
15%
Being reliable is
Authoritarian
Authoritative
Being able to be trusted is
Authoritative
Authoritarian
Being oppressive is
Authoritative
Authoritarian
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