MPP2 - CS Platform Knowledge

A customer has ordered via the Range and their item has arrived damaged. We have agreed to process a partial refund for this customer, as they are happy to keep the item (with some money back). What method would we use process this partial refund?

In the UK we offer a 12 month warranty on all electrical items. However this is different across Europe. How long would an EU warranty be for pull out kitchen baskets?

A customer from Wowcher has returned their order and now needs to be refunded. What is the process for this?

What warranty would we offer to a UK customer who has ordered a triple wheelie bin storage unit?

Through which Ecommerce messaging platform would we preferably make contact with customers who have purchased via the Range?

A customer through E-desk is requesting a copy of their invoice. Name 2 members of our outsource team, who we can assign to the ticket to provide the invoice?

If a customer has placed an order directly with us, and they have selected Klarna as the payment method. Where would you need to go in order to process a refund for them?

We offer payment services such as Klarna, Pay later and Ideal on our website. How do these payment services work?

A UK customer has ordered a 10621 however we are currently out of stock in the UK. We do however have stock in Venlo. What should we do?

A customer has ordered a 23395 via BOL.com. However these are currently OOS in Venlo so cannot be sent UPS. What should we do?