Week 1 Review Quiz

What is HPS responsible for handling?

What is IV Responsible for handling?

What HIPPA info do we need to verify before giving out any info to the customer??

T or F: We need written confirmation that a party is authorized to speak on a customer's behalf

What is RCM Responsible for?

T or F: A&A Form stands for Authorization and Acknowledgement Form

T or F: Monitoring Statement must be given at the beginning of every call, even if you just spoke with the patient 2 minutes ago

How many attempts do we make to call on any note/order?

T or F: ABNs are for all Medicare plans, including advantage and replacement plans

Scenario: Customer calls in and complains that they are missing 1 box of 30 catheters from their shipment, what complaint note would we use?

Scenario: When speaking to a customer, they say they are going to report us to Medicare and the BBB, what note type would we use?

T or F: Customer is wanting a copy of their medical records, for this we would submit a HIPPA Request note

T or F: Person A calls in and says they received Person B's order, for this we would submit a HIPPA Request Note