An agent from the US called to reconfirm a hotel booking for tomorrow’s arrival (CCC is closed at the time of the call) so the salesforce case type should be:

A) Pre-travel: managing your booking.

B) Pre-Booking Enquiry.

C) On the Road support.

D) Supplier Query.

A guest called on 4th Jan 17 requesting to hold the room until the next day as his flight was canceled. The C/I date is 5th Jan 17 for a 3 nights reservation. The Service Start Date in the case will be:

A) 04/01/2017

B) 08/01/2017

C) 06/01/2017

D) 05/01/2017

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