Pre-assessment Test

If you were a better cook, you ______ need to eat out all the time.

______ you like to go out this evening?

He ______ finished cooking when we arrived.

Go to the end of the street and turn _____ right

She reads everyday ______ she isn't serious.

I wish it ______ the time of the year when I could go on holiday.

We could cook dinner. ______ , we could buy some take away food.

There were ______ than fifty people in the audience last night.

I ______ to work when I saw Rajesh.

The decision ______ early was the correct one.

You suspect that your customers aren't as happy as they once were. First, existing customers seem to be ______ you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction?

It's important to see things through their eyes. You can ______ your service for yourself, or watch your customers using it.

A further option is to carry out some qualitative research with your customers. Whichever way you choose, the objective is to identify the ______ on which customers will form their judgement of your service, so you can frame your questions accordingly.

It would be foolish to think you could know all of those questions, let alone their answers, at the ______

But your reputation is at ______ if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results.

If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever. And remember that it's a ______ target: today's satisfied customer is tomorrow's bored one.

A service level that ______ the button today may be considered downright sloppy in six months' time, such is the pace of change.

I’m having trouble _____ you. Could you please speak a little louder?

I _____ to podcasts in English. It’s a great way to learn.

My computer is great, but ____ operating system isn’t very good.

If we don’t pay competitive wages, we’ll _____ some of our employees to our competitors.

Grammar and Punctuation

I know a lot about Microsoft Excel. If you ________

_______ I work on this all day, I’ll never finish on time.

My team will definitely have the work done on time. ___________

My previous boss always insisted _______. He didn’t tolerate people arriving late.