Spread Sheet Exercises
Estimated time: 3-5 Mins
Open the Spreadsheet and enter the below records in your presonal Sheet (not in the Booking sheet). Please ensure you Choose the Status as "No Follow Up" for all these records
Case 1
Name: John
End of Lease Cleaning job
Mobile number
0405014932
Verified
Email address Sales@bestlocalcleaners.com.au
Name: John
End of Lease Cleaning job
Mobile number
0405014932
Verified
Email address Sales@bestlocalcleaners.com.au
Type
End of Lease Cleaning
4 bedrooms
2 bathrooms
End of Lease Cleaning
4 bedrooms
2 bathrooms
Start date
Flexible: within the next few days
Location
57 Damask Drive Tarneit VIC 3029
Preferred contact time
Anytime
57 Damask Drive Tarneit VIC 3029
Preferred contact time
Anytime
---------------------
Case 2
Name: Mike
End of Lease Cleaning job
Mobile number
0405014932
Verified
Email address Sales@bestlocalcleaners.com.au
Type
End of Lease Cleaning
End of Lease Cleaning
2 bedrooms
2 bathrooms
2 bathrooms
Start date
Flexible: within the next few days
Flexible: within the next few days
Location
11 Damask Drive Tarneit VIC 3029
Preferred contact time
Anytime
11 Damask Drive Tarneit VIC 3029
Preferred contact time
Anytime
----------------------------
Case 3
Name: Michael
End of Lease Cleaning job
Mobile number
0405014244
Verified
Email address Marketing@bestlocalcleaners.com.au
Case 3
Name: Michael
End of Lease Cleaning job
Mobile number
0405014244
Verified
Email address Marketing@bestlocalcleaners.com.au
Type
End of Lease Cleaning
End of Lease Cleaning
2 bedrooms
2 bathrooms
2 bathrooms
Start date
Flexible: within the next few days
Flexible: within the next few days
Location
11 Eva West Tarneit VIC 3029
Preferred contact time
Anytime
11 Eva West Tarneit VIC 3029
Preferred contact time
Anytime
----------------------------
Case 4
Name: David
End of Lease Cleaning job
Mobile number
0408014244
Verified
Email address Marketing@bestlocalcleaners.com.au
Case 4
Name: David
End of Lease Cleaning job
Mobile number
0408014244
Verified
Email address Marketing@bestlocalcleaners.com.au
Type
End of Lease Cleaning
End of Lease Cleaning
4 bedrooms
2 bathrooms
2 bathrooms
Start date
Flexible: 20th of this month
Flexible: 20th of this month
Location
11 Ian Potter Tarneit VIC 3029
Preferred contact time
Anytime
11 Ian Potter Tarneit VIC 3029
Preferred contact time
Anytime
----------------------------
Case 5
Name: David
End of Lease Cleaning job
Mobile number
0408014244
Verified
Email address Marketing@bestlocalcleaners.com.au
Case 5
Name: David
End of Lease Cleaning job
Mobile number
0408014244
Verified
Email address Marketing@bestlocalcleaners.com.au
Type
End of Lease Cleaning
End of Lease Cleaning
4 bedrooms
2 bathrooms
2 bathrooms
Start date
Flexible: 20th of this month
Flexible: 20th of this month
Location
11 Ian Potter Tarneit VIC 3029
Preferred contact time
Anytime
11 Ian Potter Tarneit VIC 3029
Preferred contact time
Anytime
Once Finished Move on to the next question.
Once finished Select here to see the Answer
As per the lead SLA you need to call the Cust as per below timelines
On your first attempt you were unable to connect to the Cust, and reached his voicemail.
In your spreadsheet what action should you do?
Please perform this action against the records you created in the last question.
Once finished move to the next question
Once finished Select here to see the Answer
As per the lead SLA you need to call the Cust as per below timelines
For Record 1-3
On your Second attempt you were unable to connect to the Cust, and reached his voicemail.
In your spreadsheet what action should you do?
For Record 4-5
On your Second attempt, you emailed the quote to the Cust.
In your spreadsheet what action should you do?
Please perform this action against the records you created in the last question.
Once finished move to the next question
Once finished Select here to see the Answer
As per the lead SLA you need to call the Cust as per below timelines
For Record 1-3
On your Third attempt you were unable to connect to the Cust, and reached his voicemail.
In your spreadsheet what action should you do?
For Record 5
Cust accepted the Quote online
In your spreadsheet what action should you do?
Please perform this action against the records you created in the last question.
Once finished move to the next question
Once finished Select here to see the Answer
As per the lead SLA you need to call the Cust as per below timelines
For Record 1
On your Fourth attempt you spoke with the client and emailed him the quote
In your spreadsheet what action should you do?
For Record 2
Cust Requested a call back at 5pm.
In your spreadsheet what action should you do?
For Record 3
Voicemail again
In your spreadsheet what action should you do?
For Record 4
Cust informed you that he has hired another company
In your spreadsheet what action should you do?
Please perform this action against the records you created in the last question.
Once finished move to the next question
Once finished Select here to see the Answer
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