ITIL V4 EXAM- Day 1
ITIL V4 Certification Quiz
Test your knowledge of ITIL V4 concepts and practices with this engaging quiz! Designed for individuals preparing for the ITIL V4 exam, our questions cover key practices and principles essential for effective service management.
- 5 Multiple Choice Questions
- Instant feedback on your answers
- Ideal for self-assessment and revision
Which practice identifies metrics that reflect the customer's experience of a service?
Problem Management
Service Level Management
Service Desk
Continual improvement
Which practice is used to confirm customer requirements of services?
Service request management
Service Desk
Service Level Management
Incident Management
Which statement about change authorities is correct?
Change authorities are assigned for each type of change and change model
Change authorities are only required for authorizing emergency changes
Change authorities are assigned when each change is deployed
Change authorities are only required for authorizing normal changes
Which statement about a service stream is correct?
It uses perspective inputs and outputs
It is a value chain activity
It integrates practices for a specific scenerio
It is used to provide governance
Which is a purpose of the "engage" value chain activity?
Ensuring that the organization's vision is understood
Ensuring the continual improvement of services
Meeting expectations for quality, cost and time-to-market
Providing transparency and good relationships
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