1st week

A vibrant and dynamic illustration depicting various customer service scenarios such as a support representative assisting a customer via chat, handling issues related to shipping, and showcasing a variety of products like t-shirts and tote bags.

Customer Service Challenge Quiz

Test your knowledge and skills in handling customer service scenarios with our engaging quiz! This quiz features real-life questions that mimic challenging support situations you might encounter.

By participating, you will:

Improve your customer service skills
Learn efficient communication techniques
Gauge your readiness for real-world support interactions

10 Questions2 MinutesCreated by HelpingHand42

'Hi there, I ordered this t-shirt for my son’s birthday on 7/2. Can I pay for a shipping upgrade? He’ll murder me if he doesn’t get his shirt!!!!!!'

Yep, sure, here’s the invoice

Pls get the cops involved asap

Nope, sorry, not Today

The first thing you should check when you click into a ticket:

The order page

Whether there are any tickets to merge or not

The customer’s message, duh

We have visibility on shipped orders that we don’t share with the customer?

Hell nah

Yeah, we’re Gods

'I live in Romania and I think my order has vanished into thin air. According to you, it should’ve arrived 3 weeks ago. My grandfather’s birthday has come and gone and he’s devastated because his Nicolae Ceausescu sticker never arrived. I want my money back so I can buy a bibelou and mileu for him'

OMG poor guy we better reship his Nicu sticker right away

Refund so she can buy the bibelou and mileu asap

Ask her to confirm her address, although we know she’ll never receive the Nicu sticker in that yucky country

Refund and reship. We love Nicu <3

According to Karen, who ordered a female medium classic tee, her item arrived and doesn’t fit her “really thin” daughter who’s 11. “This is definitely a child size. I want my adult female tee now!!!”. Without any additional info, can you tell whether she received an incorrect size or not?

Yep. That’s a female size and she’s a fool

Nope. Never ever make assumptions!!

If Dick asks for a free shipping coupon we say:

Yep (only if he’s not actually a d…)

Yep (even if he’s a d… ‘cause we’re nice like that)

Nope

�My name is Richard Rushing and I’ve spent thousands of dollars on your site. I placed an order last week but never received an order confirmation. Here’s my TeeSpring receipt. Please let me know what’s going on.’

Sure, Mr. Richard, sorry for the hassle, I’ve just resent your order confirmation. Also here’s the order number so you could check on the status yourself.

Sorry, no, can’t help you with that.

1st week

Customer Service Challenge Quiz

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