1st week
Customer Service Challenge Quiz
Test your knowledge and skills in handling customer service scenarios with our engaging quiz! This quiz features real-life questions that mimic challenging support situations you might encounter.
By participating, you will:
- Improve your customer service skills
- Learn efficient communication techniques
- Gauge your readiness for real-world support interactions
'Hi there, I ordered this t-shirt for my son’s birthday on 7/2. Can I pay for a shipping upgrade? He’ll murder me if he doesn’t get his shirt!!!!!!'
0%
0
Yep, sure, here’s the invoice
0%
0
0%
0
The first thing you should check when you click into a ticket:
0%
0
0%
0
0%
0
The customer’s message, duh
We have visibility on shipped orders that we don’t share with the customer?
0%
0
0%
0
Yeah, we’re Gods
Tote bags and tri blend tees ship together:
Yep
Nope
'I live in Romania and I think my order has vanished into thin air. According to you, it should’ve arrived 3 weeks ago. My grandfather’s birthday has come and gone and he’s devastated because his Nicolae Ceausescu sticker never arrived. I want my money back so I can buy a bibelou and mileu for him'
0%
0
0%
0
0%
0
Ask her to confirm her address, although we know she’ll never receive the Nicu sticker in that yucky country
0%
0
Refund and reship. We love Nicu <3
According to Karen, who ordered a female medium classic tee, her item arrived and doesn’t fit her “really thin” daughter who’s 11. “This is definitely a child size. I want my adult female tee now!!!”. Without any additional info, can you tell whether she received an incorrect size or not?
0%
0
Yep. That’s a female size and she’s a fool
0%
0
If Dick asks for a free shipping coupon we say:
Yep (only if he’s not actually a d…)
Yep (even if he’s a d… ‘cause we’re nice like that)
Nope
Which order # could be ours?
5831200
B4609a79f2d2d4
481140990
4TPssmb1
My name is Richard Rushing and I’ve spent thousands of dollars on your site. I placed an order last week but never received an order confirmation. Here’s my TeeSpring receipt. Please let me know what’s going on.’
0%
0
Sure, Mr. Richard, sorry for the hassle, I’ve just resent your order confirmation. Also here’s the order number so you could check on the status yourself.
0%
0
Sorry, no, can’t help you with that.
{"name":"1st week", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge and skills in handling customer service scenarios with our engaging quiz! This quiz features real-life questions that mimic challenging support situations you might encounter.By participating, you will:Improve your customer service skillsLearn efficient communication techniquesGauge your readiness for real-world support interactions","img":"https:/images/course4.png"}
More Quizzes
AMZN AVS Offsite MedaEntertainment
10569
Novade Service Team Game Challenge (Team 2)
10514
Old Navy Knowledge Quiz
6316
TEAMWORK
10516
Leadership Quiz
12620
How well do you know DCE?
1166
How is this server for you?
5224
O2 Big Day In Recap
1059
Ice-Breaker Quiz on Risk for OJT
5220
80 % of people that speak english make mistakes on this quiz, are you one of them?
1050
Awkward Business Meeting
8424
2022 Zoom Topic Ideas
5219