FOUNDATION EXAM
Foundation Exam Quiz
Test your knowledge and understanding of Singapore Airlines' policies, culinary terms, and customer service protocols with our comprehensive Foundation Exam Quiz. This quiz is designed to help you familiarize yourself with essential information, whether you are a budding cabin crew member or simply a curious traveler.
- Assess your knowledge of airline safety and service standards.
- Learn about dining etiquette and meal service protocols.
- Explore customer care practices and passenger assistance techniques.
The Cabin Crew Accident Report (CCAR) is deposited into the box marked ‘Accident Reports’ located in Control Centre at the end of the flight by the ________.
Commander
CIC
Duty Manager
SATS Ground Staff
The 3 pillars of SIA’s success are:
I. Airline mergers
II. An extensive route network
III. Strategic alliances and investments
IV. Expansion of low cost routes
V. Modern fleet
VI. Focus on domestic market
IV, V and VI
I, III and VI
II, IV and V
II, III and V
When in uniform, a wrist watch must be worn
True
False
Liqueurs are offered _________________.
On request basis during dinner/supper service in SCL/YCL
Before the commencement of lunch service in YCL
After the commencement of lunch service in SCL
After the commencement of dinner service in SCL/YCL
Which one of the following could be recommended as an aperitif?
Campari
Cognac
Bailey’s original Irish cream
Vodka
Which of the following is NOT a core value of SIA?
Security
Teamwork
Customer focus
Integrity
The Singapore airlines suite is exclusively available on the ______.
B777-300ER
A380
A330
A345-500
What are some of the approved hairstyles for operating crew?
Pixie, bob, chignon, wet look
Pixie, bob, chignon, ponytail
Bob, pixie, chignon, French twist, French plait
Pixie, bob, chignon, ponytail, French twist
Singapore Airline’s logo is a stylized version of a bird in rich gold coloured that symbolizes __________
SOAR
A380
Aircraft
Flight
A passenger complains of migraines and requests for some medication for his headache. Identify the steps when attending to his request.
I. Identify the ailment of the passenger and prescribe the appropriate medication in the required dosage
II. Inform the passenger about medicine available and ask him for his choice
III. When serving medicine, show the passenger the container of the medicine selected and highlight the directions written on the container
IV. Page immediately for assistance from any medical personnel onboard
I and IV
III and IV
II and III
I and II
Crew are not allowed to consume alcoholic drinks in public places while in uniform
True
False
Which of the following is the appropriate way of referring to a WCHC passenger?
This is the wheelchair passenger
This is the WCHC
This is the wheelchair-bound passenger
This is the passenger who uses a wheelchair
Which of the following statements on the completion of the Cabin Crew Accident Report is INCORRECT?
It is raised by the complex leader and endorsed by the CIC and Commander
It is raised by the CIC and endorsed by the Commander
It is raised by the next highest ranking crew if the CIC is the injured person and endorsed by the commander
It is raised by the injured crew and endorsed by the CIC and Commander
Select the statement that best describes the food term, Fillet.
Thin strips of vegetables
Breast of chicken
Side of fish without bones
Cubes of meat
A hearing-impaired passenger who needs a hearing aid is on the flight. What should the crew do when attention to the passenger?
Speak loudly and clearly into the hearing aid of the passenger
Tap the passenger lightly on the shoulder to get his/her attention
Face the passenger and use hand gestures when speaking to him/her
Pay attention to the passenger by introducing the inflight movies and music
When a passenger leaves behind an item onboard a flight into SIN, which statement is TRUE?
The item should be handed to SATS police
Crew should keep the item but ensure the information is recorded in the CCVR
In the event there is no ground or SATS police personnel, crew can call the SATS police
Crew can handover the item to SATS Lost & Found, located at the arrival hall before Customs clearance
Which of the following stations feature Book-the-Cook service?
I. Bangkok
II. Frankfurt
III. London
IV. Moscow
I, III
I, II, III, IV
III, IV
II,III
The South West Pacific region refers to stations such as ________
Cairo, Cape Town, New Delhi and Dubai
Los Angeles, New York, SFO and Houston
Auckland, Brisbane, Melbourne and Perth
Athens, Barcelona, Milan and Copenhagen
Select the statement that best describes the food term, Supreme.
Breast of chicken
Tin strips of vegetables
Side of fish without bones
Cubes of meat
Mr Tan’s request for GFML was not uplifted. You can offer him sandwiches and muffins as alternatives:
True
False
Which of the following alcoholic drinks have vodka as its liquor base?
I. Bloody Mary
II. Alspritzer
III. Screw Driver
IV. Singapore Sling
I,II
I, III
I, II, III
I, II, III, IV
It is a requirement for crew to have a passport validity of ___ month(s)
12
3
6
1
When in uniform, a maximum of 2 rings may be worn. They can be worn singly or together on any finger except the thumb and index finger.
True
False
Mr Wang wanted his Bloody Mary to be spicier. Which one of the following ingredients would you add more to his drink?
Tobacco sauce
Tomato juice
Angostura bitters
Chili sauce
The term ‘gratinating’ refers to _____
Cooking in an oven
Cooking with little liquid in a covered pot
Quick cooking in a hot pan/wok until the food develops a crusty texture
Browning the surface with food that has been coated with cheese and/or breadcrumbs
In which of the following situations will amenity kits be distributed to YCL passengers?
On overnight flights with a flight time of 5 hours and above and where arrival time is after 0030hours
On all flights departing after 1730 with a flight time of more than 3 hours
On long haul flights with block time that exceeds 6 hours
It is only distributed on request
Which of the following statement on the use of the bassinets are TRUE?
I. Assemble the bassinet before Take Off so that the baby can be secured for take off
II. Advise the mother to hold the baby in her arms with the infant seat belt during turbulance
III. Position the baby such that his/her head is away from the aisle
IV. During landing, the safety flaps of bassinet must be zipped to ensure the baby is secured
II, III
I, II, III, IV
II
I, II, IV
All Meet-and-Assist Services (MAAS) passengers will be catered special meals
True
False
Select the statement that describes the food term, Tournedoes.
Food on skewer
Cut from tenderloin
Round slice of meat without bone
Thin boneless slice of meat
Identify which of the following are moist heat cooking methods
I. Poaching
II. Baking
III. Blanching
IV. Sautéing
I,II
I, III, IV
I, III
I, II, IV
Crew:
Can smoke as long as they are seated
Can smoke anywhere
Must not smoke in public at all times
Can smoke anywhere as long as permission is given from the CIC
The guideline to heat “Parsley Omelette with Chipolata” is ______
15 minutes using medium heat in steam oven
20 minutes using dry heat in steam oven
30 minutes using medium heat in steam oven
25 minutes using medium heat in steam oven
The ice tong is used for ___________.
I. Distributing and collecting towels
II. Removing coffee and tea pouches from the flask after brewing
III. Picking up ice during drink cart service
IV. Picking biscuits
II, III
II, III, IV
I, II, III, IV
I, II, IV
Select the statement that best describes the alcoholic product, Whisky.
Includes bourbon and scotch
Flavoured with juniper berries
Colourless, originally made from potatoes
Made from fermented sugar cane
Service the SIA way is defined as __________
Meeting and exceeding passengers’ needs and expectations resulting in customer satisfaction
Being a service champion and making SIA the undisputed industry leader
Delivering service of the highest quality according to strict procedures set by the Company
A process of winning back customers who have been mishandled inconvenienced as a result of service failure
Identify the correct base liquor for the cocktail, Alspritzer.
Gin
Bourbon
Rum
Vodka
It is important to use the catering checklist to verify the ________
Amount of amenities uplifted
Number and types of magazines uplifted
Types of sauces and dressings supplied for the meals
Amount of beer and wines uplifted
This document is required for Inward/Outward clearance of the aircraft. It includes the following information:
I. The operator of the airline
II. The date/point of departure
III. The number of passengers embarking/disembarking at departure/arrival stations IV. The health declaration of all persons on board the aircraft
Onboard Service List
General Declaration
Load Sheet
Specific Customs, Immigration and Quarantine Form (CIQ)
What are the uses of the small melamine bowl?
I. As a base for containing dessert
II. As a base for serving sandwiches during adhoc requests
III. As a base for containing breadroll on a large-sized tray
IV. As a base for containing sweets when serving children
I, II, III, IV
II, III, IV
II, IV
I, III
The ___________ is a document used to record incidents in the aircraft both on ground and during the flight
Cabin defect log
IFE defect log
Cabin cleanliness log
Cabin crew voyage report
Percolated coffee should be served within 20 minutes of brewing to prevent the coffee from __________
Turning sour
Losing its caffeine content
Losing its chemical content and causing a stomach upset
Losing aroma
After Singapore’s separation from the Federation of Malaysia, the governments from Malaysia and Singapore acquired joint control of the airline. The airline underwent a second name change and was renamed __________
Malayan Airways
Malaysia-Singapore Airlines
Singapore Airlines
Malay-Singapore Airways
Vegetarian Lacto-Ovo meals will not include ______
Dessert made from gelatin
Peppercorns and chilies
Egg and dairy products
Peas and lentils
The correct city name for the 3-letter code, BNE is:
Brisbane
Bangalore
Brussels
Fukuoka
Veragel-DMS is available for a passenger who is suffering from ______
Fever
Air sickness
Diarrhea
Gastric pain
Which of the following is considered a dressing that is not emulsified?
Italian dressing
Thousand island dressing
Cocktail dressing
Honey mustard dressing
Besides being able to select from a standard menu with three meal choices, passengers travelling in SCL may also select from the SCL Book the Cook service
True
False
Given that communication is a two-way process _____________:
Listen attentively to them only after the meal service when we have time
We must focus only on getting the passengers to understand us
We can adopt an open body language so that passengers understand our genuine interest to provide service to them
We should use phrases like “you don’t understand”, to communicate our emotions to them
Which of the following statements apply when managing UM?
I. Crew should check on them regularly and assist in the completion of CIQ forms
II. During the meal service, UM should be served after all the other passengers so that crew will be able to assist to feed them
III. If the UM is seated in YCL, he/she should disembark after all the FCL/JCL passengers
IV. UM should not be served any alcoholic drinks
I, II, III, IV
I,II
II, IV
I, III, IV
Which of the following statements is FALSE?
When a service professional is unable to accommodate to a customer’s request, he/she must know how to make up excuses so that the customer will not feel short-changed
Creating positive perception of service excellence allows our passengers to understand the situation when we are unable to accommodate to their requests
Securing passengers’ satisfaction and exceeding their expectations at each service encounter is important
As a crew, we must actively look out for signs that may reveal a passenger who is in need of something
When opening a bottle of red wine, you discover that the cork is slightly moldy. Which of the following actions would you take?
Wipe the inside of the bottle at the neck area to ensure that the mold is not ‘served’ with the wine
Serve the wine immediately as it is safe for consumption despite the presence of the mold
Chill the wine longer as it would inhibit the harmful effects of the mold
Discard the wine and raise a CCVR
Which of the following statements is FALSE?
Crew must not consume alcohol for 10 hours before the estimated departure flight time and whilst on duty
Crew who report sick at 2hours or less before flight reporting time is considered to have reported sick at short notice
When a crew is not contactable and there is no known reason for this, he/she will be deemed as absent without official leave
Crew must submit their medical certificate for the period of medical leave taken at base within 14 days from the last day of their medical leave
If a passenger finds a chipped porcelain in his main course, this incident should be recorded in the:
Flight record
Cabin defect log
Accident report
Cabin crew voyage report
On a HKG-SFO flight, a youthful looking passenger travelling with his parents request a glass of white wine. In this situation, crew should _________
Explain immediately the minimum drinking age policy of SIA and offer non- alcoholic beverages as an alternative
Request politely for proof of age and serve the drink if the passenger is 21 years and above
Seek approval from the parents of the passenger and serve the drink only if permission is granted
Validate the age of the passenger and serve the drink if he/she is above 18 years old
Crew are to update the following details in Employee Self Service (ESS) except for changes to their:
Marital status
Rank
Address
US Visa
What should we do when a passenger refuses to show his/her boarding pass?
Immediately hand him/her to the airport security as safety and security must be strictly enforced
Politely inform him/her that security personnel may have to be alerted if he/she refuses to cooperate
Allow him to take a seat as he is an important Life PPS member
Disregard the other passengers who are boarding and keep him/her standing at the boarding door until he/she produces a valid boarding pass
Select the statement that describes the food term, Noisette.
Cut from tenderloin
Thin boneless slice of meat
Food on skewer
Round slice of meat without bone
SIA was the first airline to fly the A380 and launched the A380 on the Singapore to Sydney vv sector on ______
October 2007
June 2006
October 2009
September 2008
Identify the correct base liquor for the cocktail, Screwdriver
Bourbon
Gin
Rum
Vodka
Which of the following items can be offered to a passenger whose KSML has not been uplifted?
Shrimp cocktail
Beef with herb cream sauce
Lobster salad
Soft-boiled eggs
Which of the following statements are true regarding SPMLs?
I. Muslim pax with MOML requests can be served meals containing truffle
II. Dairy products and chicken can be featured together in KSML
III. Pax with DBML requests must be informed at least 30 mins before being served the meal so that they can take their medication
IV. NLML is suitable for a person is lactose intolerant
III, IV
I, II, III, IV
I, II, IV
II, IV
Select the best statement that describes “Light Meal”
Served on flights departing before 0900 hours with a minimum flight time of 3 hours
Served on flights departing between 1030 hours and 1400 hours with a flight time of at least 4 hours
Features a reduced number of courses and may be served as a second meal
Features breakfast entrée and dessert
Identify the types of tea that are offered without sugar and milk
I. Green Tea
II. Chinese Oolong Tea
III. Earl Grey Tea
IV. Darjeeling Tea
III, IV
I,II
I, II, III
I, II, III, IV
Airline alliances provide a network of connectivity and convenience of international passengers and packages. On 1 April 2000, SIA became a full member of the:
SkyTeam
FAA
Star Alliance
IATA
Which of the following are SIA Service Attributes?
I. Warm
II. Professional
III. Loyal
IV. Enterprising
I, II, IV
I, II, III, IV
II, III
I, II, III
Which statement is NOT true with regards to the display of staff ID when in uniform?
The use of plastic holders with the logos of other airlines/companies is NOT permitted, only company or union issued ones are permitted
The staff ID can be worn on a strap hung around the neck
The staff ID must be clipped on the left hand side of the uniform
Only clear or transparent plastic holders with white/black/dark blue clips may be used
Which of the following is used to record aircraft equipment, cabin, toilet and galley defects?
Cabin defect log
Cabin cleanliness log
IFE defect log
Flight record
Passengers travelling in SCL will be offered champagne, in addition to a selection curated wines throughout the flight
True
False
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