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FOUNDATION EXAM

A vibrant and engaging illustration depicting a cabin crew member serving passengers onboard an airplane, with an emphasis on hospitality and professionalism.

Foundation Exam Quiz

Test your knowledge and understanding of Singapore Airlines' policies, culinary terms, and customer service protocols with our comprehensive Foundation Exam Quiz. This quiz is designed to help you familiarize yourself with essential information, whether you are a budding cabin crew member or simply a curious traveler.

Assess your knowledge of airline safety and service standards.
Learn about dining etiquette and meal service protocols.
Explore customer care practices and passenger assistance techniques.

68 Questions17 MinutesCreated by FlyingGuide47

The Cabin Crew Accident Report (CCAR) is deposited into the box marked ‘Accident Reports’ located in Control Centre at the end of the flight by the ________.

Commander

CIC

Duty Manager

SATS Ground Staff

The 3 pillars of SIA’s success are:

I. Airline mergers

II. An extensive route network

III. Strategic alliances and investments

IV. Expansion of low cost routes

V. Modern fleet

VI. Focus on domestic market

IV, V and VI

I, III and VI

II, IV and V

II, III and V

When in uniform, a wrist watch must be worn

True

False

Liqueurs are offered _________________.

On request basis during dinner/supper service in SCL/YCL

Before the commencement of lunch service in YCL

After the commencement of lunch service in SCL

After the commencement of dinner service in SCL/YCL

Which one of the following could be recommended as an aperitif?

Campari

Cognac

Bailey’s original Irish cream

Vodka

Which of the following is NOT a core value of SIA?

Security

Teamwork

Customer focus

Integrity

The Singapore airlines suite is exclusively available on the ______.

B777-300ER

A380

A330

A345-500

What are some of the approved hairstyles for operating crew?

Pixie, bob, chignon, wet look

Pixie, bob, chignon, ponytail

Bob, pixie, chignon, French twist, French plait

Pixie, bob, chignon, ponytail, French twist

Singapore Airline’s logo is a stylized version of a bird in rich gold coloured that symbolizes __________

SOAR

A380

Aircraft

Flight

A passenger complains of migraines and requests for some medication for his headache. Identify the steps when attending to his request.

I. Identify the ailment of the passenger and prescribe the appropriate medication in the required dosage

II. Inform the passenger about medicine available and ask him for his choice

III. When serving medicine, show the passenger the container of the medicine selected and highlight the directions written on the container

IV. Page immediately for assistance from any medical personnel onboard

I and IV

III and IV

II and III

I and II

Crew are not allowed to consume alcoholic drinks in public places while in uniform

True

False

Which of the following is the appropriate way of referring to a WCHC passenger?

This is the wheelchair passenger

This is the WCHC

This is the wheelchair-bound passenger

This is the passenger who uses a wheelchair

Which of the following statements on the completion of the Cabin Crew Accident Report is INCORRECT?

It is raised by the complex leader and endorsed by the CIC and Commander

It is raised by the CIC and endorsed by the Commander

It is raised by the next highest ranking crew if the CIC is the injured person and endorsed by the commander

It is raised by the injured crew and endorsed by the CIC and Commander

Select the statement that best describes the food term, Fillet.

Thin strips of vegetables

Breast of chicken

Side of fish without bones

Cubes of meat

A hearing-impaired passenger who needs a hearing aid is on the flight. What should the crew do when attention to the passenger?

Speak loudly and clearly into the hearing aid of the passenger

Tap the passenger lightly on the shoulder to get his/her attention

Face the passenger and use hand gestures when speaking to him/her

Pay attention to the passenger by introducing the inflight movies and music

When a passenger leaves behind an item onboard a flight into SIN, which statement is TRUE?

The item should be handed to SATS police

Crew should keep the item but ensure the information is recorded in the CCVR

In the event there is no ground or SATS police personnel, crew can call the SATS police

Crew can handover the item to SATS Lost & Found, located at the arrival hall before Customs clearance

Which of the following stations feature Book-the-Cook service?

I. Bangkok

II. Frankfurt

III. London

IV. Moscow

I, III

I, II, III, IV

III, IV

II,III

The South West Pacific region refers to stations such as ________

Cairo, Cape Town, New Delhi and Dubai

Los Angeles, New York, SFO and Houston

Auckland, Brisbane, Melbourne and Perth

Athens, Barcelona, Milan and Copenhagen

Select the statement that best describes the food term, Supreme.

Breast of chicken

Tin strips of vegetables

Side of fish without bones

Cubes of meat

Mr Tan’s request for GFML was not uplifted. You can offer him sandwiches and muffins as alternatives:

True

False

Which of the following alcoholic drinks have vodka as its liquor base?

I. Bloody Mary

II. Alspritzer

III. Screw Driver

IV. Singapore Sling

I,II

I, III

I, II, III

I, II, III, IV

It is a requirement for crew to have a passport validity of ___ month(s)

When in uniform, a maximum of 2 rings may be worn. They can be worn singly or together on any finger except the thumb and index finger.

True

False

Mr Wang wanted his Bloody Mary to be spicier. Which one of the following ingredients would you add more to his drink?

Tobacco sauce

Tomato juice

Angostura bitters

Chili sauce

The term ‘gratinating’ refers to _____

Cooking in an oven

Cooking with little liquid in a covered pot

Quick cooking in a hot pan/wok until the food develops a crusty texture

Browning the surface with food that has been coated with cheese and/or breadcrumbs

In which of the following situations will amenity kits be distributed to YCL passengers?

On overnight flights with a flight time of 5 hours and above and where arrival time is after 0030hours

On all flights departing after 1730 with a flight time of more than 3 hours

On long haul flights with block time that exceeds 6 hours

It is only distributed on request

Which of the following statement on the use of the bassinets are TRUE?

I. Assemble the bassinet before Take Off so that the baby can be secured for take off

II. Advise the mother to hold the baby in her arms with the infant seat belt during turbulance

III. Position the baby such that his/her head is away from the aisle

IV. During landing, the safety flaps of bassinet must be zipped to ensure the baby is secured

II, III

I, II, III, IV

I, II, IV

All Meet-and-Assist Services (MAAS) passengers will be catered special meals

True

False

Select the statement that describes the food term, Tournedoes.

Food on skewer

Cut from tenderloin

Round slice of meat without bone

Thin boneless slice of meat

Identify which of the following are moist heat cooking methods

I. Poaching

II. Baking

III. Blanching

IV. Sautéing

I,II

I, III, IV

I, III

I, II, IV

Crew:

Can smoke as long as they are seated

Can smoke anywhere

Must not smoke in public at all times

Can smoke anywhere as long as permission is given from the CIC

The guideline to heat “Parsley Omelette with Chipolata” is ______

15 minutes using medium heat in steam oven

20 minutes using dry heat in steam oven

30 minutes using medium heat in steam oven

25 minutes using medium heat in steam oven

The ice tong is used for ___________.

I. Distributing and collecting towels

II. Removing coffee and tea pouches from the flask after brewing

III. Picking up ice during drink cart service

IV. Picking biscuits

II, III

II, III, IV

I, II, III, IV

I, II, IV

Select the statement that best describes the alcoholic product, Whisky.

Includes bourbon and scotch

Flavoured with juniper berries

Colourless, originally made from potatoes

Made from fermented sugar cane

Service the SIA way is defined as __________

Meeting and exceeding passengers’ needs and expectations resulting in customer satisfaction

Being a service champion and making SIA the undisputed industry leader

Delivering service of the highest quality according to strict procedures set by the Company

A process of winning back customers who have been mishandled inconvenienced as a result of service failure

Identify the correct base liquor for the cocktail, Alspritzer.

Gin

Bourbon

Rum

Vodka

It is important to use the catering checklist to verify the ________

Amount of amenities uplifted

Number and types of magazines uplifted

Types of sauces and dressings supplied for the meals

Amount of beer and wines uplifted

This document is required for Inward/Outward clearance of the aircraft. It includes the following information:

I. The operator of the airline

II. The date/point of departure

III. The number of passengers embarking/disembarking at departure/arrival stations IV. The health declaration of all persons on board the aircraft

Onboard Service List

General Declaration

Load Sheet

Specific Customs, Immigration and Quarantine Form (CIQ)

What are the uses of the small melamine bowl?

I. As a base for containing dessert

II. As a base for serving sandwiches during adhoc requests

III. As a base for containing breadroll on a large-sized tray

IV. As a base for containing sweets when serving children

I, II, III, IV

II, III, IV

II, IV

I, III

The ___________ is a document used to record incidents in the aircraft both on ground and during the flight

Cabin defect log

IFE defect log

Cabin cleanliness log

Cabin crew voyage report

Percolated coffee should be served within 20 minutes of brewing to prevent the coffee from __________

Turning sour

Losing its caffeine content

Losing its chemical content and causing a stomach upset

Losing aroma

After Singapore’s separation from the Federation of Malaysia, the governments from Malaysia and Singapore acquired joint control of the airline. The airline underwent a second name change and was renamed __________

Malayan Airways

Malaysia-Singapore Airlines

Singapore Airlines

Malay-Singapore Airways

Vegetarian Lacto-Ovo meals will not include ______

Dessert made from gelatin

Peppercorns and chilies

Egg and dairy products

Peas and lentils

The correct city name for the 3-letter code, BNE is:

Brisbane

Bangalore

Brussels

Fukuoka

Veragel-DMS is available for a passenger who is suffering from ______

Fever

Air sickness

Diarrhea

Gastric pain

Which of the following is considered a dressing that is not emulsified?

Italian dressing

Thousand island dressing

Cocktail dressing

Honey mustard dressing

Besides being able to select from a standard menu with three meal choices, passengers travelling in SCL may also select from the SCL Book the Cook service

True

False

Given that communication is a two-way process _____________:

Listen attentively to them only after the meal service when we have time

We must focus only on getting the passengers to understand us

We can adopt an open body language so that passengers understand our genuine interest to provide service to them

We should use phrases like “you don’t understand”, to communicate our emotions to them

Which of the following statements apply when managing UM?

I. Crew should check on them regularly and assist in the completion of CIQ forms

II. During the meal service, UM should be served after all the other passengers so that crew will be able to assist to feed them

III. If the UM is seated in YCL, he/she should disembark after all the FCL/JCL passengers

IV. UM should not be served any alcoholic drinks

I, II, III, IV

I,II

II, IV

I, III, IV

Which of the following statements is FALSE?

When a service professional is unable to accommodate to a customer’s request, he/she must know how to make up excuses so that the customer will not feel short-changed

Creating positive perception of service excellence allows our passengers to understand the situation when we are unable to accommodate to their requests

Securing passengers’ satisfaction and exceeding their expectations at each service encounter is important

As a crew, we must actively look out for signs that may reveal a passenger who is in need of something

When opening a bottle of red wine, you discover that the cork is slightly moldy. Which of the following actions would you take?

Wipe the inside of the bottle at the neck area to ensure that the mold is not ‘served’ with the wine

Serve the wine immediately as it is safe for consumption despite the presence of the mold

Chill the wine longer as it would inhibit the harmful effects of the mold

Discard the wine and raise a CCVR

Which of the following statements is FALSE?

Crew must not consume alcohol for 10 hours before the estimated departure flight time and whilst on duty

Crew who report sick at 2hours or less before flight reporting time is considered to have reported sick at short notice

When a crew is not contactable and there is no known reason for this, he/she will be deemed as absent without official leave

Crew must submit their medical certificate for the period of medical leave taken at base within 14 days from the last day of their medical leave

If a passenger finds a chipped porcelain in his main course, this incident should be recorded in the:

Flight record

Cabin defect log

Accident report

Cabin crew voyage report

On a HKG-SFO flight, a youthful looking passenger travelling with his parents request a glass of white wine. In this situation, crew should _________

Explain immediately the minimum drinking age policy of SIA and offer non- alcoholic beverages as an alternative

Request politely for proof of age and serve the drink if the passenger is 21 years and above

Seek approval from the parents of the passenger and serve the drink only if permission is granted

Validate the age of the passenger and serve the drink if he/she is above 18 years old

Crew are to update the following details in Employee Self Service (ESS) except for changes to their:

Marital status

Rank

Address

US Visa

What should we do when a passenger refuses to show his/her boarding pass?

Immediately hand him/her to the airport security as safety and security must be strictly enforced

Politely inform him/her that security personnel may have to be alerted if he/she refuses to cooperate

Allow him to take a seat as he is an important Life PPS member

Disregard the other passengers who are boarding and keep him/her standing at the boarding door until he/she produces a valid boarding pass

Select the statement that describes the food term, Noisette.

Cut from tenderloin

Thin boneless slice of meat

Food on skewer

Round slice of meat without bone

SIA was the first airline to fly the A380 and launched the A380 on the Singapore to Sydney vv sector on ______

October 2007

June 2006

October 2009

September 2008

Identify the correct base liquor for the cocktail, Screwdriver

Bourbon

Gin

Rum

Vodka

Which of the following items can be offered to a passenger whose KSML has not been uplifted?

Shrimp cocktail

Beef with herb cream sauce

Lobster salad

Soft-boiled eggs

Which of the following statements are true regarding SPMLs?

I. Muslim pax with MOML requests can be served meals containing truffle

II. Dairy products and chicken can be featured together in KSML

III. Pax with DBML requests must be informed at least 30 mins before being served the meal so that they can take their medication

IV. NLML is suitable for a person is lactose intolerant

III, IV

I, II, III, IV

I, II, IV

II, IV

Select the best statement that describes “Light Meal”

Served on flights departing before 0900 hours with a minimum flight time of 3 hours

Served on flights departing between 1030 hours and 1400 hours with a flight time of at least 4 hours

Features a reduced number of courses and may be served as a second meal

Features breakfast entrée and dessert

Identify the types of tea that are offered without sugar and milk

I. Green Tea

II. Chinese Oolong Tea

III. Earl Grey Tea

IV. Darjeeling Tea

III, IV

I,II

I, II, III

I, II, III, IV

Airline alliances provide a network of connectivity and convenience of international passengers and packages. On 1 April 2000, SIA became a full member of the:

SkyTeam

FAA

Star Alliance

IATA

Which of the following are SIA Service Attributes?

I. Warm

II. Professional

III. Loyal

IV. Enterprising

I, II, IV

I, II, III, IV

II, III

I, II, III

Which statement is NOT true with regards to the display of staff ID when in uniform?

The use of plastic holders with the logos of other airlines/companies is NOT permitted, only company or union issued ones are permitted

The staff ID can be worn on a strap hung around the neck

The staff ID must be clipped on the left hand side of the uniform

Only clear or transparent plastic holders with white/black/dark blue clips may be used

Which of the following is used to record aircraft equipment, cabin, toilet and galley defects?

Cabin defect log

Cabin cleanliness log

IFE defect log

Flight record

Passengers travelling in SCL will be offered champagne, in addition to a selection curated wines throughout the flight

True

False

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