Weekly KB quiz 11-13-16 (Responses only accepted until 11-27-16)
Weekly Patient Experience Quiz
Test your knowledge and skills in patient experience with our engaging Weekly Patient Experience Quiz! This quiz is designed for front office assistants and patient experience specialists to refresh their understanding of best practices and procedures.
By participating, you'll:
- Enhance your knowledge about patient visits and documentation.
- Understand key processes in handling patient data.
- Prepare yourself for real-world scenarios in the periop department.
During the course of a visit, all patients receive an After Visit Summary (AVS). An After Visit Summary (AVS) is a printed report that summarizes such things as vitals, medications, orders, notes, etc. From the encounter or visit. As a patient experience specialist (Front office assistant) you should print the AVS (After Visit Summary) from the follow:
Patient Station
Account Maintenance
DAR
Dashboard
In the event you have written a note on the wrong patient while logged into the periop department you can delete the note by doing the following:
Epic button, Chart Corrections Request , Submit Request
Contact supervisor or manager who has the security to delete the note
Patient Station, Double-Click encounter, mark encounter as erroneous, re-create encounter with correct note.
Open the patient's chart, Click on Notes, Click on the note you want to delete, Click delete, Select a reason, Type an explanation for why you want to delete the note, Click accept
If a patient has died and needs to be marked as deceased in the EMR, complete the following steps:
Open the patient's chart, Click the More Activities tab in the lower left corner, Select FYI from the list, Click "new flag" in the upper left corner, Select a flag type of Marked Deceased, Click Accept in the lower right corner of the box
Reach out to physician to create a decease encounter and document an H&P Note to flag a patient as deceased.
Do Nothing
Manager pages code blue, physician creates deceased encounter, H&P note is created, family notified, closed encounter, Flag patient record as deceased
What should you do if customer requests to add reports to OCIE?
Escalate to CHI-APPS-ANC
Escalate to CHI-SERVER
Escalate incident to CHI-SECURITY
Escalate to CHI-CLINICAL-SOLUTIONS
What button do you use to save an Avitar password after changing it for the customer?
The Update button
The Save button
The Reset button
The Submit button
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