Weekly KB quiz 11-13-16 (Responses only accepted until 11-27-16)

A professional and modern medical office setting with a focus on patient experience, featuring healthcare professionals engaging with patients and digital documentation tools in use.

Weekly Patient Experience Quiz

Test your knowledge and skills in patient experience with our engaging Weekly Patient Experience Quiz! This quiz is designed for front office assistants and patient experience specialists to refresh their understanding of best practices and procedures.

By participating, you'll:

Enhance your knowledge about patient visits and documentation.
Understand key processes in handling patient data.
Prepare yourself for real-world scenarios in the periop department.

5 Questions1 MinutesCreated by AssistingEagle27

During the course of a visit, all patients receive an After Visit Summary (AVS). An After Visit Summary (AVS) is a printed report that summarizes such things as vitals, medications, orders, notes, etc. From the encounter or visit. As a patient experience specialist (Front office assistant) you should print the AVS (After Visit Summary) from the follow:

Patient Station

Account Maintenance

DAR

Dashboard

In the event you have written a note on the wrong patient while logged into the periop department you can delete the note by doing the following:

Epic button, Chart Corrections Request , Submit Request

Contact supervisor or manager who has the security to delete the note

Patient Station, Double-Click encounter, mark encounter as erroneous, re-create encounter with correct note.

Open the patient's chart, Click on Notes, Click on the note you want to delete, Click delete, Select a reason, Type an explanation for why you want to delete the note, Click accept

If a patient has died and needs to be marked as deceased in the EMR, complete the following steps:

Open the patient's chart, Click the More Activities tab in the lower left corner, Select FYI from the list, Click "new flag" in the upper left corner, Select a flag type of Marked Deceased, Click Accept in the lower right corner of the box

Reach out to physician to create a decease encounter and document an H&P Note to flag a patient as deceased.

Do Nothing

Manager pages code blue, physician creates deceased encounter, H&P note is created, family notified, closed encounter, Flag patient record as deceased

What should you do if customer requests to add reports to OCIE?

Escalate to CHI-APPS-ANC

Escalate to CHI-SERVER

Escalate incident to CHI-SECURITY

Escalate to CHI-CLINICAL-SOLUTIONS

What button do you use to save an Avitar password after changing it for the customer?

The Update button

The Save button

The Reset button

The Submit button

Unlock and Upgrade

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Weekly KB quiz 11-13-16 (Responses only accepted until 11-27-16)

Weekly Patient Experience Quiz

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