ZENDESK TAGS
Zendesk Tags Mastery Quiz
Test your knowledge on Zendesk tagging with our comprehensive quiz! This quiz features 22 questions that cover the essential tags used in handling various customer queries. By participating, you'll reinforce your understanding of how to effectively categorize issues, ensuring better customer service.
Whether you’re a newcomer or a seasoned pro, this quiz is designed to help you:
- Identify the correct tags for different scenarios
- Improve your tagging accuracy
- Enhance your customer support skills
What's the correct tag for product queries?
Product
Regimen
The_Ordinary
What
What's the correct tag for order queries
Order
Orderproblem
Ordersssss
Orderissue
What's the correct tag for a damaged product?
Damaged
Damages
Damage
Leaky
Broken
What's the correct tag for returns?
Return
LostReceipt
Returns
ReRe
What are the correct tag for issues related to the website?
Deciem-website, technical
Website-issue, technical
Techincalissue, website
Technical, website
What are the current brand tags?
Product
The-Ordinary
The_Ordinary
TheOrdinary
Hylamide
NOID
NIOD
TCB
The_Chemistry_Brand
HIF
Hair
Abnomaly
Loofa
Loopha
There's a bug in the dropper
Gross
Disgusting
Bug
Insect
The customer received someone else's order
Duplicate-order
Mix-up
OMGNOTAGAIN
Wrongorder
You're on the phone and creating a ticket, which tag do you add?
Phone
Call
Phone-call
None of the above
What is the tag "DPO" for?
C3-PO
Personal Data
Nothing, it's supposed to be DPD
Don't Process Order
What's the "Leaky" tag for?
0%
0
0%
0
0%
0
0%
0
The customer has a question you need to forward to the lab. What tag do you add?
Lab_Question
Lab
Nerd
¯\_(ツ)_/¯
Customers asks if these are fake, what tag do you add?
Fake
Reseller
Authenticity
R-U-DUM
These foundation shades are different!
Foundation-shade
Colour-change
Colour-discrepancy
Color-discrepancy
A canadian customer is experiencing a bottle threading issue, what are the correct tags?
Deciemca, product, faulty, threading
Deciemca, order, damage, threading
Ca-happiness, product, faulty, threading
Ca-happiness, product, faulty, thread
All of our phone calls and voicemails should be tagged as "RingCentral"
True
False
The customer asks you to update their email
Email-update
Email
Homtail
Emailchange
This ticket is tagged as "Technical, DPO, and DeciemOT" what should you do
Remove Technical, DPO
Add Product, Regimen, What, The_Ordinary
Remove all tags, add Product, What, The_Ordinary
Remove Technical and DPO. Add Product, What, The_Ordinary, and Acne
Select all that apply - A US Customer is asking about products from The Ordinary, Hylamide, and NIOD for anti-ageing and acne.
Product
What
How
The_Ordinary
The-Ordinary
NOID
NIOD
Hylamide
Anti-ageing
Ageing
Acne
DECIEMUS
USA
US-Happiness
Products
Regimen
Pycnogneol
Disclaimer
To fall into the Products & Regimens view, which tags are applied
Prodcut, what, the_ordinary
Regimen, product, how
Product, how
Product, what, and/or how
B & D
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