Human Factors
1. When you don’t follow the approved aircraft maintenance manual and use “The procedure we always use” which “Dirty Dozen” item applies?
Norms
Lack of Teamwork
Pressure
Fatigue
2. Which of the “Dirty Dozen” does the following statement relate to “Repetitive tasks or jobs we do over and over are most likely to cause this factor”.
Stress
Pressure
Lack of Teamwork
Complacency
3. Poor lighting, excessive noise or temperatures in a designated work area are elements that can lead to which of the following “Dirty Dozen”.
Lack of awareness
Lack of knowledge
Fatigue
Complacency
Which of the “Dirty Dozen” uses type specific training of an aircraft model as a safety net?
Lack of Resources
Lack of communication
Lack of teamwork
Lack of knowledge
5. What are the two different types of stress?
Conscious and Subconscious
Rational and Emotional
Chronic and Acute
Right and Wrong
6. Which of the “Dirty Dozen” is best described by the following statement: “A technician’s attention during a task is taken away by a co-worker asking a opinion”.
Complacency
Pressure
Distraction
Stress
7. To “Stop, Look, Listen and make certain the solutions starts with “I” is an excellent safety net for?
Fatigue
Circadian Rhythm
Lack of resources
Stress
8. When inspecting an aircraft you must approach every inspection on the basis that you will find something wrong even if you have completed the same inspection multiple times and have found nothing. Expecting to see the same inspection results every time after completing the same inspection multiple times is an example of what item in the “Dirty Dozen”:
Lack of Resources
Complacency
Lack of Knowledge
Compliance
9. The body’s responses to demands on it is best described as:
Norms
Lack of Communication
Distraction
Stress
10. What are the three ways that we communicate:
Verbal, tone of voice and body language
Body language, verbal and rational
Tone of voice, verbal and rational
Verbal, emotional and rational
11. Not having a good understanding of the impact your work, or how the decisions you make while working, has on the surrounding area of the aircraft is an example of the “dirty dozen”:
Lack of teamwork
Lack of resources
Stress
Lack of awareness
12. Which of the following best describes a “link in the chain of events” as the phrase relates to Human Factors?
A steel loop in a towing chain
An occurrence along with others can contribute to an incident or accident
An integral part of an aircraft's aileron mechanical pulley control system
The management structure within an aircraft maintenance company
13. Which of the Dirty Dozen is best described by the following statement? “A technician’s attention during a task is taken away by a co-worker asking an opinion.”
Compacency
Pressure
Distraction
Stress
14. To be sure that everyone understands and agrees upon a plan to complete task that is to be accomplished is an example of:
Teamwork
Fatigue
The subconscious, emotional mind
Characteristics of a loner's personality
15. What is the awareness of the impact of the Dirty Dozen items on maintenance errors called:
Knowledge of aircraft technical systems
Complacency
The emotional mind
A safety net
16. As it relates to Human Factors, which of the following is a communication filter?
Wearing ear-muff sound defenders to protect your hearing
Walls that are lined with lead to prevent sound from paragraphing through
A pre-conceived bias you may have that will impede your ability to listen to the person speaking to you
Contracting on a key word so you can change the subject
17. Flagging is a safety net for what Dirty Dozen?
Fatigue
Pressure
Stress
Distraction
18. What are the primary signs of complacency as it applies to Human Factors?
Feeling that everything is okay
Decrease of desire to stay efficient
Neglect health and safety elements
All of the above
19. What are the Dirty Dozen as it applies to Human Factors?
Factors that prevent errors
Factors that have the potential to lead to errors
Factors that stop errors
Factors that help errors
20. Which of the following best describes the most common repeated error as it applies to Human Factors?
Forgot a step
Wrong part
Ground handling
None of the above
21. As it relates to the Human Factors course, how many types of maintenance errors are there and what are they:
Two types, distraction errors and human errors
Two types, knowledge errors and fatigue errors
Two types, execution errors and planning errors
Two types, completion errors and problem errors
22. “This is the way it has always been done around here!” is a definition of:
Lack of teamwork
Company norms
Lack of knowledge
Fatigue
23. As relevant to Human Factors in Aviation, a “Safety Net” is:
A regulation put in place to prevent an error from occurring
A net placed under technicians when they are working in high and dangerous locations
A cover net that prevents aircraft parts and hardware from falling on the floor
A mesh container used to hold the Safety Program Binder
24. Fatigue can be broken down into two separate categories, they are:
Chronic and Acute
Rational and Emotional
Conscious and Subconscious
Right and wrong
25. When a mechanics attention during a task is taken away, the most likely cause is:
Complacency
Distraction
Pressure
Stress
26. Poor lighting in a designated work area could be described as:
Lack of awareness
Lack of knowledge
Lack of resources
Complacency
27. To be sure that everyone understands their role and agrees to their duties for the task is an example of:
Fatigue
Teamwork
The subconscious, emotional mind
Characteristics of a loner's personality
28. Not having all of the required aircraft Maintenance Manuals is an example of”
Lack of teamwork
Lack of resources
Lack of communication
Stress
29. Repetitive tasks or jobs we do over and over are most likely to cause:
Complacency
Company norms
Lack of knowledge
Fatigue
30. According to the Human Factors PowerPoints, a person that keeps applying the same solution to the same problem and expects a different outcome is a definition of:
Fatigue
Resources
The Dupont Model
Insanity
31. Heinrich’s research states:
A fatal accident is supported by accidents, reportable incidents and incidents
A maintenance error is not the cause of the accident, but it is whatever interfered with the AME's judgement
Lack of stress is the key
Air regulations for the maintenance of aircraft
32. The Dupont Model divides our mind into two sections, they are:
Adult and Rational
Adult and Conscious
Rational and Emotional
Child and Emotional
33. Getting training on a specific aircraft type is a good safety net for:
Lack of teamwork
Lack of resources
Lack of communication
Lack of knowledge
34. To do the best possible when maintaining an aircraft we should utilize our:
Rational mind only
Emotional mind only
Rational and emotional mind
Rational and adult minds
35. When a AME’s attention during a task is taken away, the most likely cause of an error is:
Complacency
Distraction
Pressure
Stress
36. Stress can be broken down into two types, they are:
Conscious and Subconscious
Rational and emotional
Chronic and acute
Stress
37. A good safety net for fatigue is:
Regular sleep and exercise
Eat lots of sugary foods to boost your energy levels
Don't sleep in consistent patterns
Don't eat out on the midnight shift
38. Finishing a maintenance task up to a logical point of progression is a good safety net for:
Lack of resources
Complacency
Distraction
Pressure
39. In modern aviation the most common cause of an aircraft incident is:
Human error
Unreliable Aircraft Systems
Unreliable Avionics
Unreliable Engines
41. Communication can be broken down into three types, they are:
Body language, verbal and rational
Tone of the voice, verbal and rational
Verbal, emotional and rational
Verbal, tone of voice and body language
42. Lacking (not having) applicable aircraft maintenance manuals is an example of:
Lack of teamwork
Lack of resources
Lack of knowledge
Stress
43. As relevant to Human Factors in Aviation, a “Link in the Chain” is:
A steel loop in a towing chain
An integral part of an aircraft's aileron mechanical pulley control system
An event that can contribute to an incident
The management structure within an aircraft maintenance company
44. To “Stop, Look, Listen and Act” is an excellent safety net for:
Fatigue
Circadian Rhythm
Insanity
Stress
45. Expectancy, when an individual often sees what he or she expects is associated with:
Lack of resources
Lack of knowledge
Complacency
Using the correct aircraft maintenance manuals
46. A communication filter is:
Wearing ear muff sound defenders to protect your hearing
The pre-convinced biases you may have which impede listening to the speaker
Walls that are lined with lead to prevent sound from propagating through
An air filter that removes small airborne particles from an air duct
47. Within the Human Factors course, awareness and knowledge of the 12 “Dirty Dozen” can be considered as:
Knowledge of aircraft technical systems
A safety net
Complacency
The rational mind
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