Delivering Exceptional Patient Experience

What does " patient centric" practice mean ?
The culture of the organization
Video show for patients
Practice centered around patient care
None of the above
Patient experience and patient satisfaction mean the same thing.
True
False
Why should an office focus on Patient Experience?
Patient outcomes
Risk Management
Marketing
Reimbursement
All of the above
What agency measure success and satisfaction for medical practices?
JACHO
AAMA
CAHPS Clinician & Group Survey
None of the above
What does patient's value the most?
Privacy
Eye Contact
Physical Contact
Verbal communication
How many questions are asked by the CAHPS when accessing the measure of patient experience?
16
22
31
115
What is the average patient-doctor interaction?
5 minutes
10 minutes
20 minutes
12 minutes
None of the above
86% of ineffective team communication is the root cause for all medical errors.
True
False
Effective communication includes:
Listen for the answer
Tell the person to be quiet while you're talking
Connect to patients
Both A and C
None of the above
The largest way patient hear us is by our tone of voice
True
False
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