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Decision-making - I have the poweeerrrr!!!!!

You are faced with a complex matter and simply don’t know who to approach. What is your first step?
A. Take the case to Surgery
B. Speak to somebody
C. Refer to LOLA's decision-making page
D. Either b or c
You are dealing with a complicated land issue which is completely new to you and you feel out of your depths. Where do you turn?
A. Speak to the Head
B. Speak to a SLM
C. Speak to the Property Gurus
D. Any of the above
You feel very strongly that we should reject an ex gratia request. What is your next step?
A. Speak to the Ex Gratia Guru
B. Speak to a SLM
C. Decide for yourself
D. Either a or c depending on how confident you feel about this
We need to get the Trustees to approve an ex gratia request – who can put this to them?
A. Andy
B. Head
C. Everyone
What are your initial steps?
A. Consider the facts of the case and it take it to Surgery
B. Consider the facts of the case and speak to SLM about instructing CRS
Who can decide whether CRUK will defend this claim and attempt to settle?
A. Head
B. One SLM
C. Everybody
How do you deal with this counter offer?
A. Compare CRS advice against facts of case
B. Speak to a SLM
C. Both a and b
D. Take it to surgery
Where do you go from here?
A. Speak to another manager
B. Make a decision on your own
C. Take the case to surgery
You’re forced to reconsider your strategy on this case. What do you do?
A. Consider whether you feel mediation is appropriate
B. Take the case to surgery
C. Speak to the Head
D. Both a and c
You’ve never been to mediation before and want more info on the process. Where do you get this from?
A. Speak to a colleague
B. Speak to a SLM/Head
C. Look at the Learn Zone on LOLA
D. Any of the above
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