Quiz 2
Benchmarking Methods Quiz
Test your knowledge of various benchmarking methods through this informative quiz. Whether you're a novice or seasoned professional, explore how different benchmarking techniques can be applied across organizations.
Key Topics Covered:
- Public Domain Benchmarking
- Business Excellence Models
- One-to-One Comparisons
- Database Benchmarking
Which benchmarking method is carried out between two organizations- the initiator and the target?
Public domain
One-to-one
Trial
Review
Which is the only benchmarking method that never carries out direct comparison between organizations?
Database
Business Excellence Models
Survey
One-to-one
Which one is NOT a characteristic of public domain benchmarking?
It collects data from public sources
Is usually carried out by two organizations- the initiator and the target
It provides information to the public to help them make informed decisions about products and services they use
It's a benchmarking method, when a person or group visit a number of participants with the aim of reviewing certain activities at each facility and comparing the findings.
Trial
Survey
Review
One-to-one
This method was the original benchmarking method developed by Xerox in the 70s and 80s:
Business Excellence Models
survey
Public domain
one-to-one
This benchmarking method is applied to a situation where the benchmarker, usually an independent consultant, has built up a database of performance levels from many organizations over time:
Public domain
Business Excellence Models
Database
Trial
The cooperation between Xerox and LLBean is the example of the following benchmarking method:
Review
Trial
Survey
None of the above
This benchmarking method is particularly suitable when the differences in performance levels are due to subtle operational differences:
Database
Public domain
trial
Review
The quality of the results in this benchmarking method is highly dependent on the integrity of the consultant and the accuracy of the supplied data:
Database
One-to-one
Public domain
survey
In this benchmarking method, the organization carries out the study simply by using the services or products that it wants to benchmark
review
Trial
none of the above
Public domain
The main aim of this benchmarking method is to compare customer perceptions of a range of products/services:
Survey
Trial
database
None of the above
A Business Excellence Model is a set of interrelated criteria that aims to capture all key aspects of any successful organization.
True
False
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