Quiz 2

Which benchmarking method is carried out between two organizations- the initiator and the target?

Which is the only benchmarking method that never carries out direct comparison between organizations?

Which one is NOT a characteristic of public domain benchmarking?

It's a benchmarking method, when a person or group visit a number of participants with the aim of reviewing certain activities at each facility and comparing the findings.

This method was the original benchmarking method developed by Xerox in the 70s and 80s:

This benchmarking method is applied to a situation where the benchmarker, usually an independent consultant, has built up a database of performance levels from many organizations over time:

The cooperation between Xerox and LLBean is the example of the following benchmarking method:

This benchmarking method is particularly suitable when the differences in performance levels are due to subtle operational differences:

The quality of the results in this benchmarking method is highly dependent on the integrity of the consultant and the accuracy of the supplied data:

In this benchmarking method, the organization carries out the study simply by using the services or products that it wants to benchmark

The main aim of this benchmarking method is to compare customer perceptions of a range of products/services:

A Business Excellence Model is a set of interrelated criteria that aims to capture all key aspects of any successful organization.