Combo Quiz
What is an NI?
Named Insured
New insured
Other party
Newly incorporated
What is an SP?
Super power
Superior performance
Service Provider
State Police
What would I classify a Ford F-250 as?
Light
Medium
Heavy
If a customer called in stating they had been involved in an accident, explain the steps that would need to be taken if they were calling through AmFam?
Ask policy info
Tell them to call AmFam
Ask for phone number
Tell them they have to pay OOP and submit for possible reimbursement
Explain we have to transfer to Home office to set up claim and then they will be transferred back to set up the tow
Cancel before dispatch
If I was dispatching a contracted SP, what information would I need to give them for dispatch?
PO#
My phone number
Coverage
All information unless emailed
What are Hanover policy limits for towing?
NQR or $100.00
NQR or $150.00
NQR or 25 miles
$150.00
What would you offer someone that had no coverage?
Sorry you have no coverage, you must pay oop
No coverage program and courtesy sp list
You will need to call your local Agent
Cold transfer to Home office
What is same disablement?
Lockout service
Tow after a jump start
Tow after an accident
Same service/breakdown/location
If I was off the road in the ditch, what questions would you need to ask me to set up service?
How far from the maintained road
Any damages
Will you need to ride with the tow truck
Any obsticles in the way
What are the standard winching limits for most insurance companies?
10 ft or 2 hours
2 hours
40 ft
20-30 ft or the first hour
What are Pekin's limits for towing?
NQR or 10 miles
10 miles
NQR/10 miles with hidden limit
NQR with hidden limit
What is AmFam's towing policy limit?
NQR
NQR to 20 miles
20 miles
NQR or 20 miles
If I am setting up a Am Fam RSA and the NI didn't go with the NQR and I mapped the NQR at 9.5 miles, what would I enter into the NQR field?
10 miles
20 miles
9 miles
25 miles
If I verified the OOP with the SP and he stated it was going to be 20.00, what would I tell the NI the OOP would be?
20 OOP
10-20 OOP
10-20 OOP
20-30 OOP
What is the greeting for Secura RSA?
Thank you for calling Rescuers Down Under
Thank you for calling Secura Roadside Assistance
Thank you for calling Secura Rescue Rangers
Thank you for calling Secura Roadside Rescuers
How do I answer the phone for Idaho Farm Bureau?
Thank you for calling claimsline Roadside Assistance
Thank you for calling Idaho Farm Bureau Roadside Assistance
Thank you for calling Claimsline Assistance
Thank you for calling Farm Bureau
Motorhomes are classisfied how?
Light
Medium
Heavey
What are Secura's towing limits?
NQR to $150.00
NQR/ 15 miles
NQR within 10 miles
NQR to $100
If I told you that I went down in a ditch 20ft, but I have poss dmg to my undercarriage, would I still set up under regular RSA?
Yes
No
What is the first thing I would ask my NI when I answered the phone?
Phone number
Policy number
Are you safe
Name
Can we deliver air to put into tires?
Yes
No
What are AmFam Commercial limits?
NQR to $200
NQR / $50 or $250
NQR to $50
NQR to $250
What services can we do for AmFam Commercial policies?
Jumps/Winch/Tows
Tire changes/Jumps/Tows
Tows only
Tows/winching
How long after I answer the phone do I have to ask if the customer is in a safe location?
45 seconds
20 seconds
30 seconds
1 minute
What are the 3 reasons I offer the NQR?
To save the Client and Quest money
To save the NI from paying OOP
To help determine the destination for the customer
Higher call acceptace from SPs
Which word track do I click to find information about borrowed and rental vehicles?
Black question mark
Service word tracks
Vehicle alerts
Policy number track
What two buttons will need to used to dispatch service?
Dispatch and save
Dispatch and end
Email and save
Do you have to offer the NQR on every call?
Every
Only certain ones
What is the standard ETA for most calls?
10 mins
30 mins
60 mins
45 mins
Where do you look to find where your co-workers have left notes pertaining to the the service?
Lognotes
Comments on location page
On front page
Under destination
What is the standard ETA on all accident calls?
30 mins
45 mins
25 mins
60 mins
What are the 2 ways of canceling calls?
Info
CBD
CAD
What 4 things do we need from non-contracted providers we wouldn't need from contracted?
GOA fee
Estimated cost
Loaded miles
Their call back number
Picture of license
What form of payment they accept
What are Central Insurance policy limits?
NQR or $100
NQR or $150
NQR or 10 miles
NQR or $200
How long do I have to cancel with a provider on a 45 min ETA before he qualifies for a GOA?
15 mins
20 mins
5 mins
10 mins
How long do I have to cancel with a provider on a 30 min ETA before he qualifies for a GOA?
5 mins
30 mins
10 mins
20 mins
How long do I have to cancel with a provider on a 60 min ETA before he qualifies for a GOA?
30 mins
20 mins
15 mins
5 mins
What are IDFB towing policy limits? (Idaho)
NQR with $100 cap
NQR with $150 cap
NQR or 25 miles
NQR or $200
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