Ops Quiz - Opening & Closing | Take the Quiz

The alarm is accidentally triggered and you receive a call from Sentry (formerly GSOC) asking what time the reports are due. It's a regular day at the cafe and nothing went wrong. What do you say?

The report was never sent to me.

Apologize to the Sentry associate and explain the situation.

No reports are due at this time.

We're good.

How many associates are required to open & close the cafe? Select all that apply.

Two ambassadors

One ambassador & one Peet's associate

Two Peet's associates

One coach

What is the current all-clear signal?

Regular chair

A-frame

Blue stool

Blue ottoman

Openers meet here, observers stand here, and it's the external safe zone. Where is it?

In front of the cafe

In front of Lacoste

In front of Balan's

The ATM vestibule

When opening, one observer stands outside while an ambassador enters the cafe. The ambassador must first ______ and then _______ before placing the all-clear signal.

Sweep the cafe, Disarm the alarm.

Disarm the alarm, Sweep the cafe

Check for skimmers, Disarm the alarm

Disarm the alarm, Set up outdoor furniture

If you are the observer, and you don't see the opener place the all-clear signal after several minutes, you must go to the external safe zone, call the cafe and say the following:

Are you okay?

What time are the reports due?

When is the delivery arriving?

How many robbers are there?

You are opening the cafe, you disarm the alarm, and are held up by two intruders. After a few minutes, the phone rings and the intruders order you to answer. The person calling asks you: "This is the Cap One Information Center. What time will your reports be ready?" How do you respond?

Ask for help.

The reports will be ready at 2 o'clock.

The reports will be ready at 1 o'clock.

There are two reports due.

If an ambassador needs to re-enter the cafe outside of regular operating hours for any reason (left a personal belonging, preparing for an event, etc.) Which of the following do you require aside from alerting Sentry?

Team approval

Engage lead's approval. Market lead if engage lead is unavailable

Compliance approval

Coach approval. Market lead if coach is unavailable

You enter the cafe in the morning and discover a burglary, what do you do?

Find a safe place > Call Market lead > Call Sentry > Call 911

Call 911 > Call Market lead > Call sentry > Submit ticket

Find a safe place > Call 911 > Call Sentry > Call Market lead > Submit ticket

Find a safe place > Call 911 > Call Sentry > Call coach > Submit ticket

When closing the cafe, which of the following must be done? Select all that apply.

Clear iPads and store them in electronic lockers.

Store all ambassador electronics in electronic lockers.

Check for skimmers.

Place all clear signal.

Check all accessible rooms, including bathrooms.

In the event of a robbery, what does CANOE stand for?

Call police, Activate alarm, Notify Market Lead, Open Case, Exit Building

Call police, Ask for help, Note, Operate, Escape

Calm, Activate alarm, Note, Observe, Escape route

Calm, activate alarm, notify police, ops, exit