NCC Campaign Monthly Knowledge Test ( February 2017

All of the below are channels through which a dissatisfied telecom consumer complaint can be redressed except

Calling the NCC contact center number on 622

Sending a complaint through the consumer web portal cab.nanostrix.com

Sending a complaint through the NCC messaging platform

Completing a consumer complaint form obtained from the NCC website

Which of the following is a right of Telecom consumers in Nigeria

The right to be informed

The right to safety

The right to good quality of service

All of the above

The telecoms consumer parliament convened by the NCC is a platform for consumer education and protection, as well as an avenue for telecom consumers to present their issues and problems to operators for solution

True

False

The Telecoms Consumer Parliament is held at a designated city or town within a geo-political zone in Nigeria once every month

True

False

When a customer calls for inexplicable deductions on his/her line and you got the affected number and SP only before the call dropped. What disposition are you expected to lodge the complaint

Genuine complaint

Dropped call

Prank Call

Enquiry

An MTN customer called to make an enquiry on how to migration from one tariff plan to another. Which of the following is the appropriate response to customer’s enquiry above

To get detailed information about your enquiry, kindly contact your MTN on 180 for further assistance

To get detailed information about your enquiry, kindly contact your SP on 121 for further assistance

To get detailed information about your enquiry, kindly contact your SP on 200 for further assistance

To get detailed information about your enquiry, kindly contact your SP on 121 for further assistance

Which of the following statement is TRUE on how to show empathy & assure customers that their complaints will be resolved

I am sorry about your complains, NCC is here to help protect you against unfair practices

I understand how you feel about this issue, NCC is here to help and protect you against unfair practices

I know how you feel about this issue, NCC is here to ensure that you are compensated for the inconvenience

All of the above

A customer activated the DND service on his/her but wants to start receiving SMS alerts on SPORTS only. Which of the following commands should he use?

Send 1 to 2442

Send 8 to 2442

Send 3 to 2442

Send 7 to 2442

NCC Campaign Monthly Knowledge Test ( February 2017

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