COVID-19
COVID-19 Coverage Quiz
Test your knowledge about COVID-19 insurance coverage with our interactive quiz! This quiz covers essential information regarding virtual visits, testing, and treatment related to COVID-19. Understand what is covered fully, where to find support, and the details of testing and claims to stay informed and make educated decisions.
- 22 questions
- Multiple choice and checkbox formats
- Instant feedback on your answers
I went into the doctor but they didn't test me for COVID-19. Is my visit covered at 100%?
True
False
Where can I go to do a medical virtual visit that will be covered at 100%?
My PCP
A specialist
Doctors on Demand, Amwell, or Teladoc
Health Partners online virtual visit portal
Will my mental health virtual visit be covered at 100%?
True
False
Where can I locate the coding for the COVID-19 testing?
The Hub
Google
Sharepoint
Knowledge Central-Benefits and Coverage Advocacy
Is the anti-body testing eligible for coverage?
Yes at 100%
No coverage
Yes, follows standard plan benefits
Can I get a home test kit?
Duh
They are still working on deciding if there will be coverage
No coverage
What should I do it I see a COVID-19 alert in ISET that states to follow the fully insured guidelines?
Tell the member everything will be covered at 100%
Review the Corona Virus talking point in Knowledge Central
Nothing will be covered for anything COVID-19 related
When is the date Wells Fargo is backdating COVID-19 testing to?
January 1864
March 18, 2020
February 1, 2020
January 1, 2020
Is COVID-19 treatment eligible for coverage?
Yes at 100%
Not eligible for coverage
Yes but follows standard plan benefits
Can a member go directly to a testing site to receive a test?
Yes 24/7
No the test needs to be ordered by a Physician
A COVID-19 claim did not process correctly, what should you do?
Just leave it alone
Send an ORS asap for it to be reprocessed
Send to your supervisor who will forward the issue to the Core AMT team
Where can a member go for free additional emotional support for COVID-19 related issues? (Please select all applicable)
Tell them to bug off
Optum Emotional Support Line
Tell them to call 911
Inform them of the Sanvello App
Per member request, connect with UBH
What type of health plan is Wells Fargo?
Fully insured
SOP
Self-Funded (ASO)
Do I need to find an In-network facility for a COVID-19 test?
Yes, only INN
Only OON
No, can go In or Out of network
When did WF special enrollment end due to COVID-19?
April 6, 2020
December 31, 2019
March 16, 2020
Where can a member find the symptom checker?
Youtube
Instagram
Wikipedia
Myuhc.com
How can members locate a COVID-19 testing site?
Map Quest
Ask an Uber driver
Testing locator off myuhc.com
The Hub
What if I see a claim that was for COVID-19 testing but does not have the COVID-19 coding?
Send claim back to be reprocessed (ORS)
Call billing to request a coding review
Oh well, nothing we can do
Which of the following programs are not enrolling members at this time due to COVID-19?
Maternity Support Program
Orthopedic Support Program
Bariatric Resource Service
Cancer Support Program
What happens if I think I have COVID-19 but testing determines I don’t have it? Will I then have to pay for services?
No coverage
Your physician will direct you to an approved testing locationif they believe you should be tested for COVID-19. The outcome ofthe test does not impact coverage.
What would you tell a member wondering about "special COVID-19 coverage" from an email?
Tell them to buy it ASAP
Inform them the email is a scam email
They should forward the email to their family so they can buy it too
Is the Anti-Body test the same as the COVID-19 test?
Yes
No. The anti-body test is a blood sample from a finger prick. The COVID-19 test is a nose swab.
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