CUA knowledge training/assesment
CUA Knowledge Assessment Quiz
Welcome to the CUA Knowledge Training Assessment! This quiz is designed to test your understanding and knowledge of various processes and procedures related to CUA operations. By participating, you can identify your strengths and areas for improvement.
- 11 questions covering key topics
- Multiple choice and open-ended formats
- Immediate feedback on your answers
Which CAP qeueu has to be assigned to Szczecin SnR Retention Russian agent?
OLSRV.ALOS.EU.00.RU.ARV.SZC.SV.T01.SPT.SD.PI
OLSRV.ALOS.EU.00.CS.ARV.SZC.SV.T01.SPT.SD.PI
ADSPT.ACST.EU.00.RU.ARV.MUE.AM.T01.SPT.00.PI
ADSER.SBSS.EU.00.DE.ARV.MUE.UA.T01.QKL.00.EM
Which would be correct Consumer CAP Template for Sales and Retention agents ?
Sales-Retention ARS_SZC – T1 Phone
SnR Retention ARV SZC
CPC - All Queues - ARV SZC [CMAT-S]
CPC - All Queues - ARV MUE
If you receive request to add CRM tool for GCPM agent in CORE, in which field it should be added?
SalesReport
Trunstile
MSSolve
Digital river
How to provide access to LightHouse (Reports) ?
Add VRP_Arvato_Read SSG to user ITA-EP profile
Add LightHouse_Arvato_Read SSG to user ITA-EP profile
Send request to VISOPS
Users get access automatically with their Smar Cards
How to solve the isse if user is receiving following error? (multiple answers)
Reset password, remove and add back user skills, remove and add back user to Live monitoring group;
Check Agent Login – SIP Cluster
Ask agent to open both Genesys website and Softphone at the same time and then try to login
Involve Local IT: Maybe that Soft phone is not getting registered or networking issue
How to solve correctly Klara password reset request?
CUA agents cannot reset Klara password, users are loging in automatically with their domain account;
Find users profile in Klara tool and click on Send me a new password;
Escalate to Local IT Team;
Agents has to user selfreset password option;
Which is correct format for SIP cluster/Employee ID in IQR tool for Szczecin SnR Team?
Arv_szc_alias@onecloud.com
V-alias@microsoft.com
Maj_szc_20u8s2e001@onecloud.com
Arv_szc_v-alias@onecloud.com
How to grant access to Partners Center https://partnerdirectory.microsoft.com/en-us/solution-providers/search?
Send request to VISOPS;
Users has acccess automatically with their Smart Cards;
Add SSG group in ITA-EP profile ArvatoMGOSite_Consumer_PartnersAccess;
Send request to MSFT SDM;
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