ACSD Troubleshooting Skills Quiz

An office calls stating that the serial number that they are trying to use to enroll a new patient is not showing up on as an available monitor. What steps do you take to make the monitor available to them?

A patient calls stating that there is a message on their monitor saying "Connect ECG Cables." What steps do you take to get rid of that message?

An office calls while trying to activate a monitor on a new patient. The monitor is saying "No MCT Study Pending." What steps do you take to get the monitor to activate properly?

An office calls wanting to enroll a monitor. The monitor is at the MCT/Holter menu but the serial number is not available on the portal for them to enroll. What steps do you take to make that serial number available?

A patient calls after changing the battery stating that the monitor is not flashing any lights and there is nothing showing up on the screen. What steps do you take to troubleshoot what could be wrong?

A patient calls stating that they are short of breath and don't feel good. They want to know what you see on their monitor. What do you tell the patient?

A patient calls complaining of a rash where the electrodes are. What do you tell them to do?

An office calls wanting to terminate a patient's study early. What instructions do you give to them to end the study early?

A patient calls wanting to know what the different color lights on the battery charger means. What do you tell them?

Please describe what you see on the monitor during the "boot up" process (light and screen functions)