Tonya's SRD Part 3
Tonya's SRD Part 3 Quiz
Test your knowledge on case definitions and management with Tonya's SRD Part 3 quiz. This interactive quiz covers essential aspects of case handling that every authorized user should know.
- Assess your understanding of case sources
- Explore the details surrounding case statuses
- Learn about the system's fun
ctionalities
What is a case defined with? ( Select all that apply)
Case open date
Case Source
Case Style
Case status
Case Group
From within a Case, the system will allow users to modify the following data
Case Type
Case Time
Case Status
Case Priority
Case number
Case Style
The system will not allow a Case to be reallocated from one Account to another Account? True or Flase
True
False
The system will provide for an ____________ to be sent when the Maximum of number of Open Cases per Group Queue has been reached
Statement Alert
Modification Alert
Operational Alert Notification
Quantity Alert
Once a CPR Program has been implemented, will the account be flagged and who must can run programs?
YES
NO
Customer
CSR
BOS
The “___________ Transactions” Tab also displays the selected Trips, Fees and Penalties
Payment
Overview
Process
Credit Card
The Dashboard Queues Tab features the list of Queues indicating of the length of ________ cases have been ______..
Amount
Type
Time
Closed
Opened
The functionality “Convert – Mitigation” will be available only on a ____________ – System Account.
Pay by Mail
Invoice
Non Revenue Account
Prepaid
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