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Tonya's SRD Part 3

A visually engaging quiz interface showcasing case management concepts with icons representing cases, sources, and user interactions in a professional setting.

Tonya's SRD Part 3 Quiz

Test your knowledge on case definitions and management with Tonya's SRD Part 3 quiz. This interactive quiz covers essential aspects of case handling that every authorized user should know.

  • Assess your understanding of case sources
  • Explore the details surrounding case statuses
  • Learn about the system's functionalities
15 Questions4 MinutesCreated by ManagingCase123
What is a case defined with? ( Select all that apply)
Case open date
Case Source
Case Style
Case status
Case Group
What are 4 Case Sources?
Chat
Email
Telephone
Text
WIC
CSC
A Case is Active as long as its status is not Closed?
True
False
Cases may not be manually created by Authorized Users?
True
False
The system will create cases automatically based on _____.
Case
Business Rules
Time
Type
A closed Case may never be re-opened when required. True or False
True
False
From within a Case, the system will allow users to modify the following data
Case Type
Case Time
Case Status
Case Priority
Case number
Case Style
The system will not allow a Case to be reallocated from one Account to another Account? True or Flase
True
False
The system will provide for an ____________ to be sent when the Maximum of number of Open Cases per Group Queue has been reached
Statement Alert
Modification Alert
Operational Alert Notification
Quantity Alert
Once a CPR Program has been implemented, will the account be flagged and who must can run programs?
YES
NO
Customer
CSR
BOS
The “___________ Transactions” Tab also displays the selected Trips, Fees and Penalties
Payment
Overview
Process
Credit Card
The Dashboard Queues Tab features the list of Queues indicating of the length of ________ cases have been ______..
Amount
Type
Time
Closed
Opened
The functionality “Convert – Mitigation” will be available only on a ____________ – System Account.
Pay by Mail
Invoice
Non Revenue Account
Prepaid
A Payment Plan may not be activated until and unless the Customer has agreed with the Payment Plan Terms & Conditions that will outline the specific parameters of the plan.
True
False
The User will not be able to cancel a "Send Image Review" correction in a single operation.
True
False
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